Duct Brothers
Paonia, Colorado Springs, CO

Duct Brothers Reviews

4.7 stars based on 73 reviews

Featured Comments:

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  Eschin Tenebrous

  1.0

  I hired Duct Brothers a year ago (Dec 2020) to install a tankless hot water heater. The job was riddled with issues on their end(late shows, no shows, sloppy work, incorrect work, poor communication). They seemed time and again to have no idea what they were doing. I even had to finish the condensate drain myself, so it would be done correctly. Here we are a year later, and I cannot do the yearly flush because of how they installed one of the flush valves (it's blocked). I pointed this out to them when they installed it... They assured me it could be accessed if I simply unscrewed a pipe... A pipe that is too close to the wall to unscrew.... At that point, I was so exasperated with their service, I just decided to cut my losses, and if need be, I'd hire another plumber to come in and finish the job correctly. 1 year later, and I'm searching for another plumber to come finish their awful installation job. I'll never hire them again. Worse plumbing installation I've ever experienced. They came across as absolute amateurs.

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  Robert H

  5.0

  Jim was very good. Now this was done March 2021. I did a few extra items like adding a filtration system. I changed to ball valves. I purchased my own tankless water heater. I purchased the filter also. They were very good. Did the permits themselves. Liked the service and highly recommend them. Professional and on time. I did extras and the tankless required a new dedicated gas line. A bit expensive but worth it. If I had just done another tank it would have been about half the price I paid. Not complaining about refilling the tub 4 times instead of once. Same cost as tanked for gas usage but multiple people can take turns showing or n the tub.

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  Response from the owner

  Thank you Robert for the 5 star review! We truly appreciate your business

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  Ryan Hiller

  5.0

  They sent someone out very quickly to look at my water heater and give a quote since we ended up needing a new one. They were able to schedule installation next day and were very understanding when I had to cancel the appointment and postpone the install due to sudden financial issues. Extremely friendly on the phone, the guy who came was very nice and knowledgeable, will definitely be coming to them for any plumbing issues in the future.

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  Response from the owner

  Thank you Ryan for the 5 star review! We look forward to seeing you next time.

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