HARP Home Services - Air Conditioning, Plumbing & Heating
Spring, Windsor Locks, CT

HARP Home Services - Air Conditioning, Plumbing & Heating Reviews

4.7 stars based on 1110 reviews

Featured Comments:

• R

  Robert Connelly

  1.0

  After being sold on the “installation” being so top notch and professional, I quickly found out that it was none of the above. I spent much more than I would have had I gone with a competitor but did so anticipating the utmost detail would be shown for my extremely large purchase for my home. During the installation, this “top notch” technician team forgot to install the drain for my humidifier causing water to constantly pump on my floor and damage everything around it. When I contacted HARP they apologized and sent a technician to finish the job they so carelessly could not the first time. This technician tied into my hot water heater, causing a new leak. The next technician was sent who removed the drain, and changed the settings on my hot water heater so now I have a nice hole so water can more freely pump onto my basement floor. The manager was so kind to call and leave a message. I have called and left 2 messages and an email with no response in a month now. I wish I had never used the company for such a large expense and will never recommend or use them for anything in the future. My issues are still unresolved and I still have not been contacted by the company. STAY AWAY unless you want years of headache on a purchase that is the same as a car. Additionally I have logged a complaint with the BBB

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  Response from the owner

  Mr. Connelly, this is definitely not the experience we strive to provide and we would like the chance to have your concerns reviewed. We never intend to inconvenience our customers or provide them less than superlative customer service. Our customer relations manger will be following back up with you shortly.

• S

  Stephen Hart

  2.0

  Hired HARP to replace my old AC, and it was a mistake. Three workers were here for 12 hours on one day and had to send someone else out for another couple hours to finish another day. Way too long to REPLACE an AC. Turns out they didn’t realize the voltage from the breaker didn’t match the unit. How did no one from HARP realize that initially? Then after the 12 hour marathon day the house was a mess. It was raining that day and they kept walking off the drop clothes with muddy boats, black finger prints on the front door, the yard was left with wires, nuts, bolts, screws, pieces of pipe and so many zip ties. Closet where they brought the air handler to the attic was banged up. I asked to speak with a manager and spoke with one who told me someone else would call me. I got a call a few days later but missed it. Returned the call same day and was told the manager was busy and would call me back. Four days later and I still haven’t heard back from her.

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  Response from the owner

  Mr. Hart, this is certainly not the level of service we strive to provide. We will have our customer relations manager circle back around. We look forward to turning your experience into a positive one. Thank you.

• L

  Louise T

  5.0

  On the coldest day of the year our furnace stopped. Our local company said they had a two week wait! I googled reviews and found Harp- who I was not familiar with. The call rep was very nice and showed concern. Within 15 minutes the manager called to fully understand our need and he juggled staff to help us. Matt was on his way. We couldn’t believe the excellent customer service! Haven’t seen this type of professionalism in a long time. Matt explained what he was doing and why- he taught us things we could do if this happened again, he got everything going, checked and tested each thermostat and zone. One of the most knowledgeable and helpful techs we’ve ever had in 40 years of caring for our homes. Thank you Harp for helping so quickly and for your expertise- Matt was fantastic, as obviously your excellent staffing and operations for your company are, as well!

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  Response from the owner

  Thank you for taking the time to share your positive feedback with us, Louise. We are happy to hear that Matt was able to help you by repairing your furnace. We are glad to hear that you were satisfied with the work that our technicians performed. Thank you for your business and your very kind review. If you need anything in the future, please don't hesitate to reach out.

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