Gold Mech Services
Broad, Augusta, GA

Gold Mech Services Reviews

4.3 stars based on 40 reviews

Featured Comments:

• K

  Kevin Netherton

  5.0

  I've been using Gold Mech for several years now. They have replaced an 18 year old system and maintain my three units. They do a fantastic job at a reasonable price. Their maintenance program is great!

• T

  Terri Williams

  2.0

  Had an appt at 0800. At 0900 called the company. Was told that they had jobs left over from the day before AND the appt scheduler thought the appt was at 2pm because that was what my previous appt was for...from back before CHRISTMAS the previous year! No phone call form them, no 'can we come out today at 2pm'. My spouse had taken the day off so he could ask questions about what we were having installed. The scheduler asked if they could come out the next day! Very poor customer service when it comes to keeping people informed. They either need to train their 'scheduler' or get a new one. We have had service done by this company before and they were wonderful. Don't know what happened but it has gone downhill. Taking my business elsewhere. 1/31/22....Had an appt at 2:30 today. Spouse called to confirm appt this morning. Got a call at 2:00, called at 2:25 to be told that they needed to reschedule because they have 3 service calls for heating. I'm sorry, what you don't have enough technicians? Was told they would need to reschedule to Wednesday and when I ask what time in the afternoon, she told me that they would need to come in the morning. You know, I thought that they might have changed since the post above...apparently not. Anyway, I told her the last time we had an appt. scheduled, they didn't show up...see above. I also told her that I would have to discuss it with my spouse. About 10 minutes later, she called and said the technician could come today! What? Those 3 other service calls went away? I told her don't bother. We will be finding someone else who is more reliable and more customer oriented.

• D

  DeAnna North

  5.0

  Gold Mechanical is the best air conditioning company around! I depend on them for all my needed unit replacements, parts and mechanical needs ""over and above" will be what you get when you call Tim and the gang at Gold Mechanical....Thank you for your time and care for your customers... The Bon Air of Augusta Georgia.

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