Gibbs True Value Hardware
13th, Ashland, KY

Gibbs True Value Hardware Reviews

4.7 stars based on 99 reviews

Featured Comments:

• J

  Jim Marcum

  5.0

  I stopped at Gibbs a few days ago to pick up some plumbing items. A gentleman met me and asked me if he could help me. I told him what I was looking for and he escorted me straight to what I needed. Prices were pretty much same as everyone else. Planning to stop and check out their gas fireplace logs when wife is with me. Gibbs family has been a stable in Ashland for as long as I remember. Good folks and great store

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  Response from the owner

  Thank you so much for the kind words. We appreciate your business.

• E

  E S

  5.0

  I have found Gibbs to be an extremely convenient place to quickly grab what I need. Employees have always been extremely helpful and polite and I’ve never felt talked down to as a woman in a hardware store. It’s always bright and clean and items are priced well.

• C

  Charles Reffitt

  1.0

  I found the staff to be very rude. They treat every customer like they're a thief. I wouldn't so much as buy a $0.10 item from them ever again. Matter of fact they can all screw themselves as far as I care. And they don't take care of their guarantees on their merchandise very well.

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  Response from the owner

  We are very sorry you had a bad experience. Upon calling you to discuss your visit, you were unwilling to give any specific information as to why you felt this way. We are sorry this happened and wish you would have been more cooperative to enlighten us how to better our service. We are well known for our customer service and take reviews like this seriously. With the few choice words you gave us, I suppose we can’t help better your thoughts of our business and we are sorry for that.

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