General Air Conditioning & Plumbing
Reserve, Thousand Palms, CA

General Air Conditioning & Plumbing Reviews

4.8 stars based on 1201 reviews

Featured Comments:

• S

  Susie and Curt Gettis

  5.0

  Skip was so personable. We really benefited from his expertise. He spent 3 1/2 hours evaluating our home and it's layout to recommend the best system for us. The crew was fastidious in keeping our home clean during the installation of the 2 heat pumps. They covered everything with plastic and wore the booties over their shoes. We were impressed in how quietly and quickly they were able to accomplish this huge project!

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  Response from the owner

  Excellent customer service is one of our top priorities and we're glad to hear that Skip and the team provided just that. Thank you for this kind review! Please let us know if you have any questions or concerns. We appreciate your business!

• T

  Treese Pflum

  5.0

  The tech was on time and had everything needed to do the maintenance and repairs on my heater. Michael was very knowledgeable about my system. He answered all of my questions regarding filters, cleaning, and other repairs. He was helpful in reviewing the new systems that are available. My system is 10 years old and working fine but may need an upgrade in a few years. Very professional and friendly.

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  Response from the owner

  Thanks for the recommendation and the positive review! Michael is a valued member of the team. Please let us know if you have any question moving forward. And please don't hesitate to call if you need anything else. We appreciate your business!

• p

  penny staeben

  5.0

  Once again, I was pleased with General Air Conditioning & Plumbing. The technician who came to do the annual maintenance check on my furnace was professional and personable. After he completed his assessment, he went over his findings and answered all of my questions and concerns completely. He was not rushed and made sure I was satisfied with maintenance check before leaving for his next service call. Per discussion with maintenance check, before I knew it, I was contacted and soon after, another General Air employee was at my home to discuss repair or replacement of my aging furnace. What amazing, quick service.

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  Response from the owner

  Penny, we appreciate the detailed review and for letting us know how our team provided superior customer service. We hope to hear from you again!

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