Geek Squad
Erie, Dewitt, NY

Geek Squad Reviews

4.2 stars based on 26 reviews

Featured Comments:

• C

  CHRISTINE WENGER

  5.0

  Geek Squad was an easy, smooth experience . They certainly know what they are doing. Before I took my blank-screen laptop in, I got a call to make sure I couldn't handle adjust the problem myself without coming in. Wow. They finished the problem in record time. Highly recommend (this was the DeWitt. NY. Located inside Best Buy)

• z

  zachary wyant

  1.0

  Very disappointed in the service I was not even able to receive. I made an appointment to get my screen repaired on my Galaxy Note 20 Ultra. I made an appointment, went in the next day to have a tech look at my phone. The tech looked at my phone, and said to come back tomorrow and they will be all set up to work on my device. I show up the next day, and I get told that they are not able to work on Samsung devices yet and they called everyone with a Samsung repair, but did not call me as I was not put in the system. I was told that they would be ready next week to work on it and to reach out via email for an update. Fast forward 4 weeks, and I am still waiting to get my phone repaired, and have not had an employee reach back out to me via email. I emailed the manager and have not had a reply for 3 weeks. Very disappointed with the customer service and repeated false hopes of getting my device fixed. I will not be returning here for any repairs.

• K

  Kev In

  2.0

  Trying to call and figure out if they can fix my device or not and after 3 minutes talking and getting no conclusions I still don't know if they would or not. Get some better phone ops

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