Furnace Guru
I-75BL, Grayling, MI

Furnace Guru Reviews

1.7 stars based on 11 reviews

Featured Comments:

• c

  chris zywicki

  1.0

  If I could rate a zero I would....I have consumers appliance plan and after day 3 of empty promises, I requested a new company. Sunday appt was supposed to be an 8-12. 437 was he wasn't going to make it. Monday was supposed to be after 4...no answer. Tuesday was supposed to be contacted by 2...no answer. Got job canceled and new one created and not from him. BTW we have had a broken furnace since Sunday

• S

  Summer Slater

  1.0

  Very unprofessional was supposed to be here between 9 & 11am didn’t show till 10pm with wife and kids. Didn’t know what he was doing read manual for furnace and thermostat for an hour. Said it was late would have someone come next day. Called consumers they were told was waiting on part. Next day Kevin came out no part. Told us our wiring was not hooked up correctly but had been working past 9 years. He told us nothing he could do our thermostat was bad. He left called Consumers they sent out RITE CHOICE they fixed the problem in less than an hour. I would not recommend Furnace guru to anyone they spent 3 hours between 2 of them and ended up calling in another company that knew what they were doing. If I could give negative stars I would. Don’t know how this company has a license.

• J

  Jason McKinney

  1.0

  Schedule an appt 2 1/2 weeks out with this company through consumer energy appliance protection plan. No call no show the day of the appt. the company sends a friend of his out because he didn’t want to drive that far. The 2nd guys relay info to furnace guru that a 2nd visit is required and parts are needed. Scheduled the appt for 2weeks out still no call no show. Worst customer service ever. I don’t understand how he is in business doing work like this. Find someone else that want your business. This my 2nd review I have done in my lifetime. Tried to give a chance but I’m tried.

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