Fred Smith Plumbing & Heating
1st, New York, NY

Fred Smith Plumbing & Heating Reviews

3.5 stars based on 60 reviews

Featured Comments:

• J

  Jeff Chan

  1.0

  This company bills more hours than they actually work. I was billed for 5 hours of work when less than 1 hour was performed. They claimed travel time and waiting for the steam system to cool down. Their office is within 2 blocks of my building and they arrived at 9am, so unless they arrived at the building at 5 am, they didn't wait for anything to cool down.

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  Yasmine Soiffer

  1.0

  I have a mystery leak which may be causing the floor to buckle, and I asked Fred Smith Plumbing to come and investigate. My first interaction with them was fine, normal- I called, they showed up in the time frame they were supposed to show up, the plumber looked around, and couldn't find the source of the leak. Fine. Then, since he was there, I asked if he could replace these faucets in the bathroom since they had been leaking. He said that replacing them would stop the leak. He helped me pick out some faucets on amazon, and said to book a new appointment when the faucets arrive. I booked a new appointment, and that's when the trouble started. On the day they were supposed to come, time passed, and I finally called, and the man who answered the phone said I wasn't on the schedule. "Did they take your credit card information?" "If they asked, I gave it" "Well, you're not on the schedule, so you must not have given your CC information." Well, if it's your job to ask for and record that information, then that's your job. And that's how interaction continued with their office, blaming me for them not showing up. They finally came another day, the man who came took ages to install the faucets (charge by the hour), including a half hour toilet break (!) If you're looking for a frustrating place that will keep you waiting for days, then take their time and charge you for that, this is the place. Faucet still leaks, though less. 3 days of waiting.

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  Joanne Nasuti

  1.0

  Crooks. They told my super that the flood in the apartment below me was because I needed my flange replaced. I called other (honest) plumbers and my insurer and they said my flange only needed to be replaced in my apartment if there was visible flooding in my apartment and a stench. There was neither. Because they said I needed the flange replaced I had to get it done. They spent hours in my bathroom sitting on the flood doing nothing (I was getting billed hourly) and then went to charge me $855. And of course there is still flooding in the apartment below mine.

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