Flow Master Plumbing & Pump Service, Inc
Hillsboro, Oxford, NC

Flow Master Plumbing & Pump Service, Inc Reviews

3.1 stars based on 19 reviews

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  Julie Andrews

  1.0

  Flow Master Plumbing & Pump Service 2 reviews Claimed Plumbing, Water Purification Services, Water Heater Installation/Repair OpenOpen 24 hours COVID-19 Updates Edit Contact the business for more information about recent service changes. Verified License Yelp confirmed a business or employee license. Photos & videos See all 1 photos Photo of Flow Master Plumbing & Pump Service - Oxford, NC, US. You Might Also Consider Sponsored Progressive Service Company 9 J. C. said"My sister called Progressive Service Company when my downstairs toilet overflowed. It was a horrifying mess, as you can imagine. Everyone else was unable to come out until the following Monday (it happened on a Saturday, of course),…"read more in Plumbing BulletROOF 2 Allison S. said"I highly recommend James! We scheduled an appointment to see if we needed a new roof given our older home. James promptly showed up, went on our roof, and came back with his findings. He let us make our own decision and at no point…"read more in Roofing, Solar Installation About the Business Flow Master Plumbing & Pump Service is a quality plumbing contractor serving the entire Raleigh and Durham metropolitan areas with 24-hour emergency service. If you've been looking for a plumbing company to provide you with personal, professional service when you need it, then look… Location & Hours Map 402 Hillsboro St Oxford, NC 27565 Serving Oxford Area Mon Open 24 hours Open now Tue Open 24 hours Wed Open 24 hours Thu Open 24 hours Fri Open 24 hours Sat Open 24 hours Sun Open 24 hours Edit business info Amenities and More Accepts Credit Cards Share Your Experience Would you recommend this business? Ask the Community Ask a question Yelp users haven’t asked any questions yet about Flow Master Plumbing & Pump Service. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Search within reviews Search within reviews Yelp Sort Julie A. Oxford, NC 09 3/22/2021 If I could give 0 stars I would. I was told on a Friday that they would be coming around 4 or 5. I am dealing with a home warranty and have to have the repair person give a diagnostic on the phone. So, when they said they wouldn't be out until 7:30 or 8 I asked them to put me in for Monday morning. They said someone would call me first thing Monday morning with a time. These people do nothing but give you a run around. I called them at 9:30 (gave them ample time to call me). The woman that answered the phone said she would check on things and call me back in a few minutes. 40 minutes later I called them back because she did not call. She said she had to check with someone and they would get back to me. 45 minutes later I get a call and James tells me that someone will be out within the hour. We had a conversation about the warranty company and I asked him for a price so I could try to get an authorization before they got there to save time. He told me they could call him for verification. NOTHING WAS SAID ABOUT WAITING TO HEAR BACK OR NOT COMING OUT! At 2 pm I finally called yet again because nobody has shown. James tells me he must have misunderstood me an didn't know if they can fit me in today! I told him if they can't fit me in today then I am calling another plumber. These people are disorganized and someone has a MAJOR listening comprehension problem. I finally called Gladden plumbing and they told me that they would be out at 8 am tomorrow morning. Imagine that...getting a TIME of when someone will come out. The only reason I called Flow Master instead of Gladden was because they advertised same day. I should have just gone to Gladden to begin with. When Gladden says they will be out at 8 AM, they will be there.

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  Response from the owner

  We do not advertise that we offer same day service. We advertise that we offer 24/7 emergency service and we do not advertise that a customer is guaranteed same day emergency service. The customer was offered late Friday service or Saturday service and declined. She was on the call schedule for Monday morning, unfortunately the office was running behind and she did have to call in. She was advised that the office would check on the status of the service call and someone would get back with her. The next contact with the customer was a phone call from James to inform her that he was leaving the office to head to her house. Since, she was dealing with a warranty company, he advised her of the estimated repair cost since she would be responsible to pay us, not the warranty company. At that time, she held up the service call. James informed her that if we could be of further assistance to give us a call back. At that point she was removed from the schedule. The customer did call back in to inquire about her service call and was advised it would be best to speak with James since he was the last one, she spoke with. He did not offer any further service options and advised her about there prior conversation. At that time, the customer stated that she was going to post a review online and hung up the phone. We strive to make all our customers happy but unfortunately sometimes that is not possible. We hope that she found a company that provided her with the service she was looking for.

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  Sherry Elliott

  5.0

  Just purchased a town-home and had a leak in the remodeled upstairs bathroom. Michael was sent right away and fixed the problem. He found that the contractor who did the remodel installed the spout incorrectly. Michael was courteous and a man who took a lot of pride in his work. He did not leave until he was sure that the problem was fixed. I highly recommend Flow Master and if I ever need or know of anyone that needs plumbing work, I will be calling and will recommend them to everyone.

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  Sherrie Herborn

  5.0

  Our well stopped working. I called James and he said he would try to get here that day. He called me and said he would be out first thing in the morning. He and his crew were on time. They quickly diagnosed the problem and told us what needed to be done and the cost. In two hours our system was fixed and we had water again for the first time in 4 days. The crew was efficient and cleaned up after themselves. I highly recommend calling them.

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