Flatley's Plumbing Express
Corsair, Frankfort, IL

Flatley's Plumbing Express Reviews

4.7 stars based on 403 reviews

Featured Comments:

• J

  Jeff Weaver

  2.0

  I'm an independent contractor, I hired your service to come out to install hot and cold supply valves for a client I'm working for. He's an elderly man in his mid 70's he's having new clothes washer delivered tomorrow. Your plumber said it would cost between $450 -$485. I asked is that minus the $95 service fee and he replied yes. Nothing in writing to show what the cost was before the $95. It took him 2 1/2 hours. When he was done he said that will be $485. My client Mr. Keefer ask to see the numbers and was told we don't do paperwork. He was a little upset that he could not see what he was paying for nor could he see if the $95 was actually subtracted. He paid your plumber with a check and was told with no explanation or option to put his drivers license number on the bottom of the check which really bothered Mr. Keefer and myself. Mr Keefer questioned the whole payment process and was told if you don't get your receipt by email call the office. This is his first time of using your service and probably the last. Your plumber soldered pipes next to a finished painted wall and left burn marks which now have to touched up. Although he appreciated the prompt service it was clouded a bit when everything was said and done.

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  Response from the owner

  We are sorry you feel this way. Our licensed plumber was at Mr. Keefer's home for 3 hours. The $95 was a minimum to send the plumber out for the repairs which was included in the $485.00. We take all forms of payment but the driver's license is the processing company's policy to accept checks. Our technician was only stating that the emailed receipt may end up in his spam folder. We are sorry for any misunderstanding that was made.

• R

  Russ

  5.0

  I had Plumbing Express install a new salt-free water system, carbon filter, and UV water purification system. I hired them based on a strong recommendation from a friend. Plumbing Express did an EXCELLENT job. Their office staff is extremely responsive, professional, and friendly. The guys that did the work were very knowledgeable, professional, and personable. They were always on-time and did all necessary follow-up. I would HIGHLY recommend Plumbing Express for any plumbing needs. They do an excellent job from beginning to end.

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  Response from the owner

  Thank you Russ for taking the time out to give us a 5 Star Rating, we are very humbled! We not only thank you for your feedback but also for your recommendation!!

• R

  Rodney Stiegman (Steger68)

  4.0

  Very good professional service. A bit more expensive than what I expected to pay but the quality work was worth it. They ran about 500 higher than the national average for water heater replacement according to Google and Home Depot.However, I would recommend their work. Our repairman was very professional clean and respected our home by being super careful in removing the old heater and bringing in the new one.

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  Response from the owner

  Thank you for you taking the time out to write a positive review and for the feedback on the service you received from your technician! Please be rest assured that the water heater and the ball valve that was installed will last you for years!

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