Fix It All Plumbing LLC
Lookout, Old Hickory, TN

Fix It All Plumbing LLC Reviews

4 stars based on 8 reviews

Featured Comments:

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  Steven Rhodes

  1.0

  These reviews affect peoples’ livelihoods. I don’t take them lightly. This is a review of Fix It All after (almost) two years as a customer. Rates: reasonable. Plumbing skill: mostly adequate. But I’m at my wits’ end. The first time I had the owner out to perform some work, he cleared a massive clog in my house and it was a lot of work. That same evening the kitchen sink which he just replumbed began to leak. The clog was so bad and pipes were so rotten that some drains had to be completely replumbed. No big deal, I text him about it, and he shows up the next day to fix the leak. And bills me again for his time. Granted, this was only for a half hour (at $155 per hour) and materials. Not unreasonable, but I was double charged for shoddy plumbing. I figure he’s gotta cover his travel. No big deal. I recommended him to multiple neighbors. Second issue: the owner of the company relocated an exhaust pipe for a furnace. He’s not an HVAC guy, but said he could do it. It was half a days’ work, he got it done. Great. The weather gets cold and there’s gurgling coming from the relocated exhaust pipe. I ask him about it and he says “out of my league.” So he refers me to an HVAC company. Two repairs later and that issue was solved. The issue had nothing to do with HVAC knowledge. He plumbed the pipes below horizontal causing condensation to build up in the pipe and “flood” the furnace. Gurgling water was trapped in the exhaust pipe (I have videos!), causing potential for carbon monoxide to backup into our basement. Further, he didn’t cement the joints of the exhaust he relocated. The bending and twisting of extending onto the existing exhaust pipe broke the joints, so my basement got wet (more escaping exhaust). Neither issue requires HVAC knowledge, just common sense. Last unforgivable issue: I hired him again to do some basic fixture installs in a renovated half bath. I staged (including moving the heavy toilet with my wife) the area and provided nearly all the materials - some of which were proprietary for proper functionality. I left all the instruction manuals and diagrams with the materials. I sent him pictures of the materials, to which he said he would “use what he can.” My wife also directed him to the materials when he arrived. He plumbed it the way he wanted without receiving consent from my wife (20 feet away in another room working) or me. Worse, his mistake rendered the functionality of the sink/vanity ruined. The drawers and shelving would not even be able to be installed. I called him to remedy the issue and he claimed my materials “weren’t up to code,” and “metric.” All the materials were UPC/IPC compliant with offsets suited for ADA wheelchair accessible sinks. When I asked what code he was referring to, he couldn’t name one, and claimed he hadn’t read one in years. He also claimed that my material would have created an s-trap in the vanity drain (not good). That evening, I verified everything, starting with the IPC and ending with the manufacturer’s certification (go figure: fixture packages sold in the US are compliant to use in the US). He didn’t open the packaging, nor read the instructions supplied with the fixtures. What he claimed was an s-trap was not, which he may have known had he opened the packaging. Also, the materials were 1.5 inch standard, not the metric he claimed. He wanted to do it his way, with his materials. He ignored the direction given to him by me and my wife and did a slipshod job without our consent that I have to pay to have removed and redone. I repeated asked for a partial refund or for him to fix his error. Instead, I got two calls with earfuls of shouting, further magical handwaving about codes he doesn’t know (but claims to), a whole lot of talking down to, and threats about a lien on my house if I disputed any of the work with my bank. So there you have it. A lost customer(s) after what, eight jobs, quick payments, and no problems. All over an hour of labor and a stupid mistake the owner couldn’t take responsibility for? Sad.

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  Steven Taylor

  5.0

  These guys were a pleasure to work with! Not only did Kevin blow the competition out of the water In terms of pricing, but he also bent over backwards to provide alternative, affordable options for our driveway repair! Kevin and his crew arrived in time, knocked the job out quickly, and left the site looking better than when they arrived. Stay away from the other overpriced and dishonest plumbers in the Nashville area and let Kevin and his crew of Fix It All Plumbing take care of your plumbing needs.

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  Response from the owner

  Hi Steven! Thanks for taking the time to leave a review about your experience with us. We have shared your comments with all the plumbers and support team. We strive to be the best in Nashville and value your feedback.

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  Whitney Wharton

  1.0

  We were not as lucky as others. Our (one) representative was nice and showed up on time....but after “4 hours” of troubleshooting we found out that our problem was a simple faucet turn on an exterior shower. Their hourly rate is $135. You do the math. Plus some new parts that he thought might be the problem before recognizing the actual one. So basically a $700 bill for nothing to be wrong. On top of that he asked to use our meat thermometer to test the temperature of the water coming out of the faucet.... are you not equipped with better technology than that for my $700 bill? Kicking myself that I did not get a quote beforehand because I would have never ever paid this much to turn a faucet. I get that labor is high but this seems very extreme to me considering the labor was not new construction or digging up a pipe, etc and there was no negotiating when I hesitated at the invoice. Very upset. Also did not appreciate that I asked for him to invoice us because my husband was not home to discuss and he did not oblige saying they collected immediately. No we didn’t ask, but that should be stated up front if payment is due immediately and I’ve never known a company not willing to invoice.

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  Response from the owner

  Whitney, we are truly sorry that you were not satisfied with the services you received. I have always been a plumber that arrives on time and is professional, courteous, and works until the problem is resolved, as I did on your job. Since the issue involved the potential mixing of hot and cold water, the proper troubleshooting process is to go room by room and see where the cold water was mixing with the hot and not providing a proper temperature. The time for this troubleshooting process would have been significantly less had I been made aware that your husband opened a valve on the outside shower allowing the cold water to enter. Once I had that information, the troubleshooting was an easy fix.

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