Fitzwell Plumbing Co.
Norwalk, Medina, OH

Fitzwell Plumbing Co. Reviews

4.8 stars based on 23 reviews

Featured Comments:

• S

  Sharon Meier

  5.0

  We had just purchased a new home and within days we had huge plumbing issues. The owner Bryan and his team came as soon as possible and were not only professional and very hard working but compassionate as well. It was a huge hit for us to have this happen right after moving in. They did and said everything to help make the process easier for us. Very reasonable and we know that we were not charged as much as we could or should’ve been. They are our plumbers forever and we recommend them to everyone.

• J

  J S

  5.0

  Before I get started, I want to explain the rationale behind my five-star rating. A lot of people say "nothing is ever perfect, there's always room for improvement," and while that is true, it's pointless to apply that idea to rating or reviewing anything. For me, a five-star rating means that no significant, meaningful improvements could have been made to the end result or the experience throughout. Now, as for what I'm writing this review about: Fitzwell Plumbing recently replaced my entire bath tub, diverter piping and all. We undertook this project after discovering that my current shower and bath piping was very slowly leaking into my living room ceiling. This had caused some very minor mold build-up on one of the 2x4s present in that section of wall, along with damage and mold along the grout lines. Wanting this problem fully resolved, and not just a band-aid solution, I elected to tear everything out and get it all rebuilt the right way, so that way I would have a bath tub and piping that would last throughout my ownership of this home, and throughout the next owner's as well, without issue. The work itself started on a Tuesday and, by Thursday morning, we once again had a fully functional shower. Most of the demolition was handled by Ben on the first day, one of the best individuals I have ever had the pleasure of working with in any capacity. The entire team worked together on the second day when it came time to get the bathtub installed, and it was once again Ben who took care of patching the walls. After letting the joint compound dry overnight, Ben returned Thursday morning to do some sanding and properly feather the walls. Throughout the entire process, the whole team was focused, polite, and put up with my endless questions about the process. As a young homeowner, that counted for A LOT with me. Needless to say, when the initial bulk of the work was done, I was not surprised to find myself extremely pleased with the new tub and surround. Fitzwell Plumbing, it should be noted, took care of everything involved in this process except the painting. So, if you look at the below pictures and notice some of the imperfections in my imperfect paintwork, those belong to me and not their team. In fact, it was after an initial coat was applied on Thursday evening that I discovered the walls were still somewhat rough and uneven after the feathering. Bryon very conveniently showed up an hour or so after that initial coat was applied just to check on things and answer my last, lingering questions. He saw the walls were still kind of rough and let me know that Ben would come out Friday to address that, along with anything else I might notice, and he would work with me all day if necessary until I was entirely satisfied. Once again, I appreciated this more than I could say. As promised, Ben returned Friday morning and, between stretches where he had to wait for new joint compound to dry, spent a couple more hours smoothing everything out. It has been just shy of two weeks now since the work was complete, giving everything time to settle and any issues with the work to reveal themselves. However, I am thrilled to report that, as of this writing, everything is functioning perfectly and looking great. Despite daily checks, I haven't been able to find any indication of slowly leaking pipes, and drywall was dramatically improved by Ben's return visit on Friday. Overall, Fitzwell Plumbing provided not just excellent products, exceptional work, and excellent post-job customer care, but also the recommendations (and explanations!) vital to a somewhat-new homeowner like myself. If you're looking for a team you can genuinely trust to be honest with you, and to have a real sense of ownership for any work they're performing in your home, all for a very fair price? Look no further than Fitzwell Plumbing. I couldn't recommend them more highly if I tried!

• R

  ROBIN ROBINSON

  5.0

  As a new restaurant owner, I had to have major plumbing done to get to code. I had called several most wouldn't even come look for several weeks! Bryon- was totally different! I haven't seen customer service as Awesome as the owner, Bryon and his team! They all worked together-very professional! Cleaned as they went and a job that was quoted by others would be 2 week project; Bryon's team 2 long days and done, cleaned and passed inspection with health department first time! Rate was below anyone else and started within a fews days of call! Bryon- communicated every step and the One bump was immediately ratified without adding on charges! Fitzwell quotes and keeps his quote! I would recommend This team to any business or residence for any work! Honest Professional and impressive (I am one that isn't impressed easily)! A++++ and Thank You Bryon and team for getting The Bucket List Restaurant Bar ready to open!

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