Ferguson Plumbing Supply
Okeechobee, West Palm Beach, FL

Ferguson Plumbing Supply Reviews

4 stars based on 74 reviews

Featured Comments:

• C

  Craig Miller

  5.0

  After having a bad experience with Ferguson I received a call from Elyssa the showroom manager.She was professional and helpful and listened to my experience and offered to correct everything. This restores my faith in good customer service which is lacking these days.

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  Response from the owner

  Thank you, Craig, for sharing about the great customer service Elyssa provided you. We love to hear that we're able to turn a bad experience into a positive one, and we will be sure to recognize the West Palm Beach team for their efforts. We appreciate your business and look forward to providing you with the 5-star service you deserve from start to finish in the future.

• W

  William Cochran Jr. (Bill)

  3.0

  The show room is nice. The staff is friendly and helpful. You have to have an appointment which is sort of annoying. It is sort of hard to get ahold of anyone if you need a follow up. They have very nice, high-end materials.

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  Response from the owner

  Thanks, William, for sharing your review and feedback with us here. We are glad to hear that you enjoyed our location and received friendly and helpful assistance during your visit. We hope to have the opportunity to provide you with the 5-star experience you deserve next time.

• L

  Lorri Montano

  1.0

  We waited a couple of hours on a Saturday at our local showroom (West Palm Beach) No one acknowledged us at all. Finally asked if we could get someone to help us and they said to call Customer Service 1-800 number and make an appointment. Customer service really wasn't able to assist us and had to call the local store for assistance. No one called us back. I called my local showroom (West Palm Beach) and left messages. No one called me back. I called one last time and was told that they do not take reservations on Saturday. Walk-ins only and I have to have all my part numbers ready to order. No questions or "shopping". YOU GUYS OBVIOUSLY DON'T WANT MY BUSINESS. Moving on.

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  Response from the owner

  Lorri, thank you for taking the time to share your feedback with us here. We apologize for the miscommunication and understand your frustration as your time is valuable. Our first priority is to protect the health of our customers and associates, and due to this, we have limited hours and staffing on Saturdays which is why we only schedule appointments Monday through Friday. While we certainly do not require appointments during the work week, we strongly suggest making an appointment to make sure all guests can receive our undivided attention. It is important for us to uphold our first-class customer service standards to deliver 5-star service during every visit and call, and we will always try to the best of our ability to accommodate every guest. I would like the opportunity to speak with you directly about your experience, as well as discuss anything we can do to earn your business back. Please reach out to me at your earliest availability, Wayne Johnson, Branch Manager – [email protected] (561) 683-0635

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