Ferguson Plumbing Supply
Grove, Tucson, AZ
- Phone:
- +1 520-575-7350
- Website:
- https://www.ferguson.com/branch/w-orange-grove-rd-tucson-az-plumbing?utm_source=google&utm_medium=affiliate&utm_campaign=listingtraffic&utm_bg=restrade&utm_reach=local&utm_content=listing
- Address:
- 3688 W Orange Grove Rd, Tucson, AZ 85741
- Hours:
- Thursday6:30AM–4PM
- CLOSED
- Reviews
- Map
Services
Ferguson Plumbing Supply Reviews
3.8 stars based on 10 reviews
Featured Comments:
D
De Ann Stirling
1.0
My kitchen designer recommended this place as a source when we remodeled our kitchen and bathrooms. The customer service was very poor, especially for the amount of money we spent (two high end tubs, new faucets and shower heads for three bathrooms, six sinks, including a double porcelain farm sink, light fixtures, three new toilets, and more). It was almost impossible to reach the service provider (Jillian) directly by phone because you get transferred around endlessly. She was very slow about returning calls and I never could get delivery dates from her, which was very frustrating on a project of this size. She made recommendations for sinks that she said many people wouldn’t choose - why would you do that? The kitchen faucet she recommended was a touch on & off, which broke just over a year after purchase and we had to change the batteries several times. It was a pain to crawl under the sink & replace 12 (!) batteries, so why would you recommend it, except that is was more expensive, increasing their margins? It stopped working altogether on Thanksgiving and my husband had to disable the touch feature. Unless you don’t care about service, I would avoid this place like the plague. You will deeply regret doing business with them. I would give no stars, if possible.
M
Michele Moorehead
1.0
Called to make sure we could go in and talk to someone. They said we could and they were open. Drove all the way there and told we had to make an appointment. I specifically asked that question on the phone. They said Monday- Friday you don’t need an appointment, only on Saturday. So we drove about 20 miles and we’re turned away. We will find somewhere else that cares about customers and giving them correct information and service.
Response from the owner
Michele, thank you for taking the time to share your feedback with us here. We assure you that customer service is at the forefront of our business and we apologize for the miscommunication and understand your frustration as your time is valuable. Our first priority is to protect the health of our customers and associates, and due to this, we have limited staffing on Saturdays and require appointments for all guests to receive our undivided attention. I would like the opportunity to speak with you directly about your experience, as well as discuss anything we can do to earn your business back. Please reach out to me at your earliest availability, Matthew Chapman, Showroom Manager – [email protected] (520) 575-7350
J
Joshua Drezek
5.0
This is a small version of a bigger Ferguson store so they don't have everything big in stock. however they do a good job of telling you which of their larger stores does have it in stock so you don't have to waste time running around trying to find it.
Response from the owner
Thanks, Joshua. We are pleased to hear our team is able to help customers like you find everything needed for any size plumbing project. We hope to continue to get you what you need. See you next time.
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