Ferguson Enterprises, Inc
Jefferson, Newport News, VA

Ferguson Enterprises, Inc Reviews

2.3 stars based on 21 reviews

Featured Comments:

• A

  Aries 89

  1.0

  Need to hold a seminar for management to take back to base unit on how to handle customers placing orders…. It’s easier to order off Amazon. Anything Ferguson dealing with my house I would rethink just to get away from the customer service craziness from Ferguson.

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  Response from the owner

  Thank you for taking the time to share your review with us, Aries. We will share your feedback with the appropriate teams here at Ferguson, as we aim for every customer to have a 5-star experience from start to finish. Should there be anything else we can do here to improve your satisfaction at this time, please contact customer service at your earliest convenience.

• M

  Michael Jurecki

  1.0

  I’m very disappointed to confirm that based on my experience with the Ferguson Ann Arbor Michigan Showroom that all the negative reviews that this Company has received are most likely well deserved. This is amateur hour at it’s very worst. Order significantly messed up and my rep blames everyone /thing but themselves. Call your customer representative, leave multiple messages and she denies ever having received any of them even though instructed by her to call her direct line which I did. Once I did reach her promises to call back before she meets with her first “scheduled customer” and still waiting to hear from her — things really must be slow following a Holiday weekend or maybe just another .....? If there is anyone in this organization that cares about customer service I really would like to hear from them as this has been the worst customer service I’ve experienced with any supplier of any kind. Please call your Ann Arbor Office — they have my number.

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  Response from the owner

  Michael, thank you for taking the time to share your feedback regarding your recent experience at our Ann Arbor Michigan Showroom. We pride ourselves in providing all our customers with our first-class service, this includes timely communication throughout the full selection and ordering process, and we are sorry to hear that we did not provide you with the 5-star experience you deserve. We are glad to hear that our team has since been in contact and able to assist with your order, and we apologize for any missed communications last week due to our phone system issue, but we assure you that you are important to us. We appreciate the opportunity to make this right, and should there be anything else we can do to assist you with your order please contact me directly, Heidi Gillespie, Showroom Manager – [email protected] (734) 761-8820

• J

  JUDY GOODMAN

  1.0

  Ferguson Enterprises, Inc. has to be the worse company to work with. They are very poor to responding to questions or e-mails. They have not paid their bills and refuse to call to get this straightened out. This has been going to September 2020. I am going to have to turn them over to collections. I wouldn't even give them a star, but that's the only way I can post this.

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  Response from the owner

  Dear Judy Goodman, thank you for bringing this to our attention, we apologize and will look into the situation.

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