Ferguson Bath, Kitchen & Lighting Gallery
Kalamazoo, Kalamazoo, MI

Ferguson Bath, Kitchen & Lighting Gallery Reviews

4.1 stars based on 48 reviews

Featured Comments:

• D

  Dave LaBonte

  2.0

  Not very helpful. When a customer was helping the worker literally tried to intervene to stop him from helping. It was an odd experience.

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  Response from the owner

  Hi Dave - thank you for taking the time to share your review with us. We aim for every customer to have a positive experience when visiting us, and we will share your feedback with our team here to better our showroom. Should there be anything we can do here to improve your satisfaction at this time, please contact me directly at [email protected]

• M

  Mrs Ramlow

  1.0

  husband walked in looking for a specific part... after calling the local number that apparently routed him to a corp. database... at any rate they did not have the part .. the person behind the desk ... very rude and unhelpful... literally told him to go back out to his car and call the number he called back .. said he worked there for 26 years... i would think after 26 years said person would have maybe some sort of customer service skills... apparently that was simply too much to hope for... if you are looking for friendly helpful people NOT YOUR PLACE! which is sort of sad since they were local .. and we were attempting to use a "local" company vs the BIG stores.... SAD INDEED!

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  Response from the owner

  Thank you for taking the time to provide us with your feedback. We assure you that customer service is at the forefront of our business, and we’re sorry that we did not provide you and your husband with a 5-star experience during your visit. We appreciate you supporting local businesses and we would like an opportunity to help you find the parts you need, as well as learn more about your experience so we can earn your business back in the future. Please feel free to reach out to me directly at your earliest opportunity, Jennifer Eversole, Branch Manager – [email protected] (269) 349-6608

• D

  Dorothy VanTuyl

  5.0

  Showroom has a wonderful assortment of plumbing and lighting fixtures on display: faucets, towel bars and hooks, toilet paper holders, shower heads, and light fixtures. Delightful variety of styles and finishes. Knowledgeable consultants are available to assist you with your selections; help narrow down the vast array based on your input. Terrific parts department, too.

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  Response from the owner

  Dorothy, thank you for providing us with your 5-star review. We love hearing from our customers and we're glad that you enjoyed our excellent selections and customer service. We look forward to seeing you again soon here at our Kalamazoo location.

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