Fast Water Heater Company
Dunbar, Troutdale, OR

Fast Water Heater Company Reviews

4.9 stars based on 296 reviews

Featured Comments:

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  Harsha Eswarappa

  5.0

  Changing to 5:5 as customer service had reached out to management via email and they responded that it is ok the fix the water heater on the weekend. Original Review: The actual techs are great. Customer service is friendly too, but they are handicapped by having to ask management for anything deemed out of the ordinary. For some context, I had my water heater installed in October before we moved in and while we were still renovating. Come December we finally moved in and found out hot water heater doesn’t work. No problem, call them once, they came out and ordered a part, then that part didn’t fix the problem so they ordered another part. They came out yesterday but this part arrived defective and the manufacturer of the water heater sent a replacement that arrived this morning. The techs yesterday said somebody would be working today and tomorrow and would be able to come out and fix it. When I called, they said they only do installations on the weekend and that they wouldn’t be able to swing by until 4 days from now, or Tuesday since it’s “maintenance”. They said only way to get around this is to get manager approval but no managers are available this weekend… we have been without hot water since we moved in and all we want is hot water, fast. I totally get that the manufacturer is responsible for a working water heater, but would love to see more flexibility for customer service to help customer when it falls outside of guidelines. This would be the fifth visit to make the water heater work… More like Slow Water Heater Company…

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  Jay Bettineski

  5.0

  Jim Skaar was a very knowledgeable and polite employee. He explained why some of the old plumbing for the water heater needed to be replaced and what he would be doing. Jim discussed the differences between the old water heater and the new. It is great to have someone who is just an all around “nice guy” do work for you. Thanks for a doing a great job Jim👍

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  Harry De Wolf

  5.0

  This was a non-emergency pressure valve replacement on a previously installed water heater by Fast Water Heater Co. I called one day and they came the next. Prior to arrival the service tech called to let me know they were on their way. Job was done professionally and quickly. Gave me instructions on annual maintenance I could do in future. Good company. Good service.

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