Expert Touch
Strip, Fort Walton Beach, FL

Expert Touch Reviews

4.4 stars based on 8 reviews

Featured Comments:

• D

  Don Didier

  5.0

  I had a good experience getting my new hot water heater installed. The crew picked up my water heater from Home Depot and showed up on time. The drain pipe didn’t line up properly so they figured out a solution and got the installation finished. Another happy customer!

• S

  Stephanie Hamilton

  1.0

  I called to set up an appointment to have a couple projects done and was told they could fit me in the following week on 11Jan at 9am. He called me 2 days later to ask me when we had set my appointment up for. I was a little surprised but told him the date/time he had given me. On the 11th He was a no-show so by 9:30 I called to find out if he was still coming. He apologized for the mistake and rescheduled for 14jan at 12pm. He was again a no-show/no-call. So now I’m looking for another plumber and have wasted 2 weeks waiting for this guy to come out. Not impressed.

• B

  Brittany Ford

  5.0

  I returned home to find my loving husband ran the dishwasher before our trip. The problem was that there was hot water spewing everywhere and leaking throughout the kitchen and into my hall & living room. I called in panic to Plumber 1) who said they would send someone out however it took them quite a long time. Water was still gushing out and in my utter panic I was trying to find how to turn the water off to the whole house. After going to my neighbor in tears, they helped me get that sorted out and not longer after having the water already off Plumber A) came to my house - told me X was the problem and that they wouldn't be able to come out and do anything for at least a week plus in means of repairs. Well I had no water coming into my house, which is sort of a life requirement so I searched and found company B) which came to my house, said the same thing plumber A did and then turned off my hot water to my sink. The price of this seemed very very high, but the gentleman was nice. I asked for pricing information to perform the repair and obviously also to install a new dishwasher.. Plumber B) had prices that made my fixed income heart sink. It was in the thousands and the company seemed very pushing on a yearly package. Per my fathers recommendation I used Angi list to start looking for a different plumber. I stumbled upon The Expert Touch and gave them a call up. Tom answered and I explained my issues, the other companies diagnosis. He listened to me and asked me detailed questions and gave me a rough estimate about the cost to repair and the installation of a new dishwasher. His price seemed much more accurate to the work entailed ( I was a previous property manager and familiar with what it usually cost to install dishwasher and hourly rates ) and after talking with him I let him know I would schedule something once I had a dishwasher ready to go - so we could do one trip. I got the dishwasher in a few weeks later and I gave Tom at The Expert Touch a follow back call, he stilled remembered our conversation and we scheduled ourselves for an afternoon after he was to wrap up another project. Tom, with The Expert Touch, gave me a call before heading over to my house on the day of worked. When he arrived, he brought with him another gentleman, an Apprentice, and they got to work. They were both very professional, courteous, and nice to my curious dog. It took them under two hours to complete the repair and install the new dishwasher, we ran into a hiccup where my countertop was not allowing it to close due to the mounting screws. But after some quick thinking, they grooved out an area for the screws to rest so that the door would close properly with no issues. They cleaned up any water that came out with removing the old dishwasher and even swept the floor leaving it clean as they came in. I would highly recommend Tom and his men with The Expert Touch, they are truly the definition of a good family company.

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