Elite Rooter San Diego
Adams, San Diego, CA

Elite Rooter San Diego Reviews

4.9 stars based on 1127 reviews

Featured Comments:

• L

  Lisa Kirazian

  5.0

  Elite Rooter is an excellent business that provides prompt, professional and reasonably-priced service. We had some Hydro jetting done to clear out our drains and pipes. Kyle led the process perfectly and knowledgeably and with a very friendly manner. And the office called me a couple hours later to make sure we were pleased with the service. We had used them before and we will use them again. They really are excellent. We recommend them highly!

  ---

  Response from the owner

  Hi, Lisa! Thank you for the great review! We love hearing from our happy customers. We strive to have complete customer satisfaction and we're happy we were able to give that to you! Please visit "Elite Rooter - San Diego" on Facebook and like our page for exclusive social media offers and giveaways! Thanks again, we appreciate you and your business!

• C

  Coty Link

  1.0

  I hired Elite Rooter to come in and replace the pipe from the foundation of the house to the city connect. The contract was written very clearly "Elite Rooter will install CIPP (cured in place pipefrom clean outs to city connection". When the contract was agreed upon, I was out of town and a tenant who lived on site was coordinating with me through the duration of the repairs. The project cost a total of $12,000.00 with a 25-year warranty on all materials. Invoice was paid and work was completed. Less than a year later I had issues again with sewage coming up in a bathtub. When I called Elite rooter they sent someone out the same day. When the technician arrived he ran a camera on the pipe and came to the conclusion that roots were growing into the 45-degree elbow before the city connection. After a long phone call the technician informed me that this was a new issue and was not related to the original contract, therefore not covered. They gave me a new estimate for $4,700.00 to replace the pipe over the phone. I requested a written contract for the work via email or in person but never received one. I called them and asked to speak with the manager, the manager then told me he would look into the issue and call me back. I never heard back after three weeks. I called three times thereafter in a two-week period with no response. I hired a different plumber who showed me that the work was never completed. Bottom line, they said the work was complete and the issue fixed and it was not. Yet they charged me and pretended like the work was done and screened my phone calls after. I feel like they intentionally did not send me a written contract for the second repair because it would directly contradict the first contract making them liable. I will never use this company again and I will make sure that anyone I know will never trust this company.

• M

  Matthew Gomez

  5.0

  Devin and his team were very professional and made sure to keep us in the loop during the process. Rob and Mark, the two main plumbers performing the work, were also very friendly and easy to work with. Would definitely recommend. Keeping their info for the future

  ---

  Response from the owner

  Hi, Matthew! Thank you for the great review! We love hearing from our happy customers. We strive to have complete customer satisfaction and we're happy we were able to give that to you! Please visit "Elite Rooter - San Diego" on Facebook and like our page for exclusive social media offers and giveaways! Thanks again, we appreciate you and your business!

More reviews (2)