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S&J Plumbing

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Anytime Plumbing

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Cicotte Plumbing & Drain

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Thatcher & Son Services, Inc.

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Drain Detectives in Malyn, Fraser, MI | PlumbersNearby

After 2 days of trying to plunge and snake my own sinks I knew it was time to call in the Pro's.   Had an appointment between 9am and 11am and received a call a 9am that they were about 10 minutes from being there...and they were.  As a homeowner that has some understanding of how it all works, I told them what I did and what I thought was wrong and they confirmed and fixed the issue with a quickness. My roof vent stack needed to be cleared, they had the equipment and the ability to do the job easily.  Much better than me trying to get on the roof to do it with a pending back surgery in my near future.  Appreciated the love for us Veterans, will definitely contact them again if I ever need to, hopefully not ;-).   Will also recommend any chance I get. Couldn't be happier.

8/27 I had a sewer line that was a issue from previous owners. Basically, previous owners had installed a P-trap line which created backflow towards the house. Drain detective came out within a few days and correctly fixed the issue with a efficient sewer line connected to city’s main line. They pulled permits, had the city inspector stop in to check work. Very professional. After new pipe was connected, they returned on another day to hydrojet, flush out system to street and camera inspect to make sure pipe water flow was not back flowing and successful. Also laid gravel/river pebble where the front sidewalk walkway was dung up. Very friendly, professional and transparent with issues and what needed to be fixed. Price quote was very diligent and no hidden costs. They tell you what needs to be done, the price and get the work completed. Happy to recommend them to any homeowner.

Dave, the seasoned pro got right down to business as soon as he arrived. He explained exactly what my problem was (sewer drain blocked from house to street) and how he was going to fix it. His assistant hauled down a large power drain cleaning machine and soon my drain was running freely. Total time at my place was probably under 45 minutes. Btw, dispatcher very polite and helpful with my initial call.

Recently had this company out to repair a clogged drain I had in my basement. After reassurance from the technician that he couldn’t see a problem and that there wasn’t any issue with that drain, I ended up having water back up in my basement and none of my plumbing worked. After calling, I was basically told sorry about my luck and they fixed the problem while they were there. Said I could pay another $190 to have a camera put down. Check out Bison plumbing, company did a phenomenal job, actually fixed the problem and back their work for 30 days. Not to mention, they were way cheaper.

They came out in a timely fashion, even when they were booked.  The technician was friendly, knowledgeable, and professional.  I would 100% recommend them to anyone with drain or plumbing questions or issues.

They over charge during "late hours fees" which is considered anytime past 4 pm starting at $355. Mind you, this is to fix a job they made worse.The manager was not understanding of the situation. There are many reviews similar  to mine, just beware. I found a better company called Affordable Plumbing. They offer free estimates and much better prices then this company. I hope this helps other customers before they commit to this one.

Reply to owner: I was quoted for $355 after 4 pm. Sounds more like a communication issue on your Company's end.

We do not show your name in our system.  Please give us a call so we can better understand your complaint. 5862960036
Also please note we are a 24 Hour Emergency Service company and our after hours service begins after 5 PM on weekdays and all during the weekends.
If this happens to be the person we just spoke to, you wanted your appointment after 5pm and the price you mentioned above was not the price you were quoted.

I asked if they worked on Manufactured homes to get a leak fixed they told me yes so I scheduled them to come out. They sent an older gentleman that said he does not crawl under the homes and would see if they had someone younger to come out to fix the issue the next day. I refused because I was thinking I would get it fixed the same day. It's not a terrible leak nor is it far under the home. Office lady said I had to let the water dry up (aka pump it out) before they can work on it. But your a plummer that fixes water leaks??? Still charged me 89.00 dollars for coming out.  Will never refure them to anyone due to the lack of communication. Basically just took my money.

Overall no complaints used them for a backed up sump pump discharge. Wasn't the greatest day out and the yard was full of water and raining so couldn't do a full repair just did a temporary repair. Very nice and professional only thing I would say is to tell prices as moving along I was a little shocked at the price when given the bill.

Thank You for the feedback.  We will discuss with the techs to over communicate with projects.

The reason I gave them 2 stars is that they were really fast in making appointments, and they got here in time! So my experience with them is that I had issue with sump pump discharge line that it was clogged, after calling them first they said they will sneak it, after sneaking it, it didn’t CLEAR the line so Mike suggested that we have to hydro jetting it and by doing so he said it will push everything away and will definitely solve the problem ( hydro jetting was expensive, which is understandable because it’s a two men job with a big machine), anyway when they came back and tried the hydro jetting it didn’t clear the line and it actually created a swamp!! Until this point I was fine, but my problem is I got charged the whole price for nothing!! I think paying half price would have been reasonable, not charging the full price for something I was promised it was gonna work!! Eventually I got the work done by another company and they did solve the problem!!

Dave and his partner did a great job repairing and replacing the plumbing under my sink. Good communication and good service throughout :) thanks again fellas :)

Drain Detectives
Malyn, Fraser, MI

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