Culligan Water of Lubbock
43rd, Lubbock, TX

Culligan Water of Lubbock Reviews

4.8 stars based on 228 reviews

Featured Comments:

• D

  David Henry

  1.0

  DO NOT USE CULLIGAN LUBBOCK!!!! I was a customer for over a decade, never had one late payment. In fact, I wanted to use them in my new house and they wanted to charge me $4000 to set up a new system. Then they kept putting off installation for weeks. Turns out they were waiting to charge me $180 for the system at my old house. Evidently calling them to tell them you are moving out is not enough. You must make sure they come and take out their system before you leave. They do not consider it their responsibility, but yours. As if you have time to babysit them when you are going through a move. It doesn't matter which person you talk to about it, they are all rude and consider customer service a chore. Stacy in particular was horrible to work with. Joe was the only bright spot at this miserable company. I am positive that this will be the only negative review I ever write as I really only like posting good things about companies. I cannot stress enough how much I would stay away from companies like Culligan who just want to make money off of their customers.

  ---

  Response from the owner

  Mr. Henry, I apologize for the bad experience you had with Culligan. Rude behavior is not acceptable and the employee mentioned is no longer with the Company. Concerning your outstanding debt, it is our policy that customers notify us prior to moving out of a house so that we can retrieve our equipment. This was explained in your rental agreement. Additionally, the charge for installation at your new home was elevated due to the extra trenching, electrical, and plumbing required for your unique situation. I think you will find our price to be considerably lower than our main competitors for this type of installation. Again, we are sorry for your bad experience. Thank you.

• R

  Rene Gonzales

  5.0

  We have a drinking water system and water softener unit. The installation was done properly, very professional. The service team keeps our equipment operational. Culligan was an excellent choice for us.

  ---

  Response from the owner

  Thanks Rene!

• j

  jared schultz

  5.0

  Customer service was great. Very flexible with date to install the softener and worked with us on payment. Highly recommend them

  ---

  Response from the owner

  Thank you, Jared!

More reviews (7)