Courtesy Plumbing & Heating
Park, Castle Rock, CO

Courtesy Plumbing & Heating Reviews

4.7 stars based on 204 reviews

Featured Comments:

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  Latoya H.

  1.0

  DO NOT USE THIS COMPANY! I apologize that this review is old being that we used them several months ago. Where do I start? On January 24, Brandon and another plumber came from Courtesy Plumbing to install our water softener system. Before they left, they did not run the system to make sure it was working. Brandon only said he scheduled the system to come on and regenerate. After about two weeks we did not notice a difference in the water so we went to investigate and saw that it was not coming on at all. We then called Courtesy back and they sent Derek out and he said the motor was not turning on and we needed a new one. On January 18, 2021, Thomas (Tom) came and installed the new motor. He left the O ring off because the O ring was laying on the water softener system. Water was dripping from the motor down to the base of the water softener system. This caused flooding on the basement floor. Because the hose from water softener system was incorrectly done, we had more flooding due to the hose being placed in the drain incorrectly. Thomas continued to say our draining hole was done incorrectly but after calling another plumbing company, I have had no problems. The other company pushed the hose further in the hole and we have had no issues since then. And let me add this apparently Tom is an expert on how homes are built because he spent his time telling me how the builder built my home wrong. When we called Courtesy to come back and fix the O ring and the hose, Thomas (Tom) said the work he completed did not require him to take the O ring off. When I informed him that the O-ring was laying on the system, he said that that was an extra O-ring because they come off so easily. And because a month had passed since he came out, he was not responsible for the O-ring. They were going to charge us $75 to come out and look at the issue that they created and wanted us to pay AGAIN for them to fix. We did not feel this was fair and decided to call another company. This other company push the hose further into the drain and installed the O-ring that was sitting there this whole time that Tom said was extra. I'm not sure if they feel they can treat women as if we do not know anything or that we're gullible but what I do know is this company is a rip off and had I seen the reviews before I called them, I wouldn't. The only reason I used them was because the company in TX who I bought the water softener said Courtesy could install this particular system into my home.

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  Response from the owner

  Thank you for your input. We love feedback from our customers and look forward to getting this resolved for you. We strive to provide the best experience possible here and our Manager will be reaching out to you within 24-48 hours to hear your concerns and get this resolved for you.

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  Leslie M

  5.0

  Called to have a water heater expansion tank replaced. Appointment was scheduled right away and the technician, Derek, was on time. He and his partner were extremely courteous and friendly. The installation was completed in 20 minutes (another company said it would take about 2 hours and pipes had to be replaced!). Derek answered all of my questions, including providing information for future projects. Will definitely contact Courtesy and Derek for future jobs! Thanks!!

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  David Burke

  2.0

  i just previous to this had a water pipe burst and water leak into heater ducts, after this i could not get heat to come out of the registers had 2 gentlemen come out and look at the furnace (very polite and nice) and said the furnace was fine but the air coming out of the registers was cold due to water. charged me $90. said to let it dry out. 3 days later of heater running constantly the house would eventually heat up after 8+ hours running. called them back and said it still not working for them to say since i left the back door open a crack for the dog that is why. and charged me another $90. have had door cracked for 3 years with no heater issue. a week later still no better and hired a second heating tech to come look and he said that a duct probably came loose but he could get under the house to look (small space) charged me nothing. called out a handy man who went under and found a heater duct disconnected and reconnected it. instant heat in the house. cost $20 my latest heating bill is 2.5 times what it was last year, because the heater needed to run all day to get the house up to 68 degrees. Now the heater runs for 5-10 minutes at a time. The main issue is that they insisted that it was my fault for keeping a door cracked open when i knew it was something with the heater ducts and if they had been thorough and checked all the ducts under the house they would have found it and fixed it

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  Response from the owner

  Hi David, thank you for the feedback. I have talked with my technician about your experience and would love the opportunity to follow up with you to try our best to change your experience to a positive one. I will be reaching out to discuss.

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