Cooper Perry Plumbing
31st, Tulsa, OK

Cooper Perry Plumbing Reviews

3.9 stars based on 31 reviews

Featured Comments:

• M

  Madeline Barker

  5.0

  Cooper Perry has always been professional, responsive and efficient. I’ve used them on 3 separate occasions and I will be using them for any future plumbing repairs. They came to me recommended and now I recommend them myself!

• K

  Kristin Olsson

  1.0

  This company was dispatched to my home by home warranty company. The men that came to my home were nice and courteous. I was told they needed to take pictures to show their boss and we would be contacted on how to repair. Weeks later I received a call from David, their manager who told me none of the work would be covered by warranty. Originally, we had planned on using this company for repair regardless of payment source. When I stated “I wish they would have just been honest and told me it was going to need re-plumbing rather than a repair,” David became immediately defensive. I refuse to do business with anyone that provides poor customer service so I simply stated “no worries, we will find someone else.” David then hung up on me. I called back to let him know I did not appreciate being hung up on to which he replied “I thought you hung up on me.” I explained I was not accusing anyone of dishonesty, but his immediate defensiveness definitely raised question. From that point on, I was unable to speak without David speaking over me. During the call I said “do not interrupt me,” David continued to talk over me telling me he “would not be talked to like that.” Evidently, he can speak to and treat customers however he wants but can not be treated the same way. I was told he would speak to me if I “could be civil.” I explained I was being civil but that he was speaking to me unprofessionally. On more than one occasion he raised his voice at me and was very confrontational. I have contacted my warranty company, notified them of his behavior and had my claim moved to a different company. Professionalism is definitely a strong point of management here. I refuse to allow them in my home again and would encourage others to steer clear unless to you like to be talked to like a child being scolded. You can get that for free anywhere, no need to pay David for it.

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  Response from the owner

  We are sorry that you had a disagreement with our office staff. Please contact us if you would like to discuss this with the owner.

• M

  Meralee Crowl

  1.0

  During a remodel, my contractor discovered my drain lines were rotted out completely on the bottom. Cooper Perry was dispatched by my home warranty company to inspect the extent of the problem. The tech who came, Josh, was very nice and polite but didn't do anything to look at the pipes in question. He just moved some cardboard out of the way and looked at a hole with dirt that was covering the problem area. He listened to what I described and said they would need to schedule another appointment to come out with a rented camera to get an accurate diagnosis of the problem and then he left. Later, I spoke to another man on the phone who very rudely stated, "Your home warranty coverage is only $1000, and it could easily be a $4000-$5000 job. We aren't a finance company, so we can't do the work then have you say that you can only afford to give us $100 per month." I assured him that I had the money to pay for anything over my coverage and he said he needed to talk to the home warranty company about the camera and he would be calling me back the same day. Today, I heard from my home warranty company saying that Cooper Perry told them that my contractor caused the break in the pipes, which is absolutely not correct. Even if it were the case, there's no way he could state that definitively when Josh didn't even move a speck of dirt to inspect the problem! I think they either decided I couldn't afford to fix the problem or they just weren't interested in doing such an involved project and they were looking for an excuse to pass the job off to someone else.

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