Conroe Plumbing llc
105, Conroe, TX

Conroe Plumbing llc Reviews

4.1 stars based on 44 reviews

Featured Comments:

• J

  John Homman

  1.0

  We contact these people to fix my elderly mother in law's well. She wrote them a check for $2,100 when they completed (completion was a nightmare which took almost a week). My wife immediately (same day, with in an hour) contacted them and told them not to use the check and gave them our credit card information. The charged the card. A week later, they CASHED the check!! We went down there and they said no one was around that could authorize the refund. We went back the next next. Promises promises. The robbed an elderly lady and have no problem doing it! This has been three months now and phone calls after phone calls. Nothing! We filed a report with the Attorney General and are headed to small claims court. The employees were complaining their pay checks were not clearing the bank. This company is in bad shape y'all. Please save yourselves and DO NOT use them!

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  Response from the owner

  Sir, I am the owner at Conroe Plumbing. With all due respect, I was in Arizona for 28 days during the time all this transpired caring for my elderly father with Covid. I had many issues in my business to catch up on when I returned. I have personally seen to it that your money has been returned. To say that we "robbed" someone, I think, is venting your frustration, which I can understand. However, one thing is certain. To say that my employees' checks weren't clearing the bank, is an outright lie! I have NEVER, EVER, so much as asked my employees to even wait a single day after payday for their paychecks and NEVER written a bad payroll check. Whether it is a lie on your part or one of my employees, I don't know, but it is slanderous to say the least and I would appreciate it if you would retract that statement. I am truly sorry you had a bad experience with my company while I was away and if there is anything we can do to win back your confidence, please give us a call.

• A

  Allison Hicks

  4.0

  If I could give 0 stars I would. It started last night when my punch guy/handyman cut a stub out line for my whole house water filtration system. The line was Pex material and he didn't have the proper tools to make the connection. It's a new construction house so I wasn't concerned that there wasn't water running to the house last night but wanted to line up a plumber for today (I'm the builder). I called Conroe plumbing and described the situation. The lady on the phone scheduled the appointment, said it would be $125 trip charge, $85 for each additional hour and $35 more if they brought a "helper"....then said she would get a plumber to call me to make sure they could do the work. 90 minutes later he called. I told him the situation and even texted him a photo of the pipe. He said no worries, they had the tools, and it would take one guy less than an hour. The next morning on time a young man showed up with a "helper". I showed them to the garage and he began looking at the pipe. From the onset I knew I was in trouble. This kid knew nothing and the helper knew even less. They made 3 trips to their truck, then a 25 minute phone call to their office telling someone over the phone all about the job and asking what to do. He walked back into the garage to tell me the repairs would take all day, because he DIDN'T HAVE THE TOOLS so he had to go back for the right tools and parts, and because it was so complicated he would be charging me $700. Please see pictures below. I told him "no thanks and have a blessed day". $125+ tax = wasted. I then called Moore plumbing supply and talked to them. I drove over purchased 2 shark bite connectors and a section of CPVC (I paid for 10 feet but only needed about 2 feet). Total cost $58 and time taken in the garage to bring water back on by myself = 15 minutes. I'm sure they have helped a lot of people in the community but I shudder to think of the lies and the costs. Update: Today the owner contacted me and apologized for the experience. He stated that there was miscommunication between himself and his worker and wanted to make the situation right. He has offered to refund the trip charge and even went so far as to hold a meeting with his staff using this as a "teachable moment" and vowing to offer more value to his customers. Even though my experience wasn't good their response let me know that was an isolated event and they will work to do the right thing.

• B

  Billy Walker

  5.0

  I called Thursday night late expecting to get just a scheduler or answering service. I got Michael and he was at home, was likely in the middle of dinner with his family. He took the time to talk to me about my problem and said he would personally have someone out there around 2pm. Friday comes and he made sure to update me on an arrival time (just a bit after 3pm) but hey.... jobs take time and may go over a bit so I was understanding. Michael was professional, courteous and re-built my P trap and unclogged the line in just about 30 mins and was done. Then he took the time to explain to me what was the issue. If I EVER have any issue with my plumbing again, I will call Conroe Plumbing for sure!

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