Choate's HVAC and Plumbing Showroom - Memphis
Cooper, Memphis, TN

Choate's HVAC and Plumbing Showroom - Memphis Reviews

4.7 stars based on 116 reviews

Featured Comments:

• K

  Kimberly Terrell

  1.0

  Do not use this company. They charged me over $5K to install two water heaters, and they failed their inspection. I've called them twice and still haven't gotten a call back. Apparently they think they can just walk away from a failed inspection and let the homeowner deal with it. See y'all in small claims court.

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  Response from the owner

  The customer is correct. Code did fail the job. However, Code failed the job for pre-existing vent work that Choate's did not install and did not quote the customer to fix. With that said, Choate's prides itself on being the best of the best and its communication with the customer could have been better. Presently, Choate's is working with the customer to find a solution. Choate's has been in business since 1958 because customer service is paramount. Choate's does not ever walk away from jobs and leave the customer to "deal with it." Hopefully, we will find a solution that leaves this customer happy.

• J

  Jim Strickland

  5.0

  Choates has installed both my upstairs and downstairs HVAC, and provided maintenance. They have always been very courteous, and have never pressured me into purchasing "add-ons" I really didn't need. When I have had issues with my units, they have always replied very promptly.

• M

  Megan Avery

  5.0

  Choates did a great job fixing a job that a home warranty company had completely botched. Choates uninstalled the AC that had been installed incorrectly by someone else, and they reinstalled it properly. They took time to explain why they were doing and why. They were patient, understanding, and respectful. They were on time for their appts. Communication was great, and I appreciated the texts and emails that tell you who is coming to your home and when. After the appt you get a detailed invoice/ report. Their transparency is great.

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