Chandler plumbing and Repair
Prospect, Fort Collins, CO

Chandler plumbing and Repair Reviews

4.2 stars based on 14 reviews

Featured Comments:

• A

  Acclaim Legal

  1.0

  DON'T USE THIS PLUMBER!!! I tried William on a small project. I needed a valve replaced for my sprinkler shut-off. I'd sent pictures of the valve and he gave me an estimate. When he showed up he said "it's going to cost more because it's a different valve than I expected." Should've been the 1st red flag. Then he asked for $ upfront to go get the parts 2nd red flag. When he came back he worked on the valve and told my wife he "couldn't test it because we didn't want to put water to the sprinklers in the winter but it's warrantied if it leaks." 3 red flag! When I got done with work and checked the valve he'd burned the insulation and dripped his pipe glue and solder everywhere and left a mess. Now, 2 months later we have to turn the house water off to put in a new sink. When I turned the water back on this valve started dripping rapidly. It leaks about 3 gal over night! I texted William and he blamed me for doing something to the valve. Said he'd tested it when he left so I reminded him what he told my wife. He responds with "the valve is warranted but not if you did something to it. It just doesn't leak on its own." Like I'd break it. I reminded him how much we paid and that he said he stood behind his work. He told me to find someone else because I "clearly didn't trust him." I reminded him that we'd found him on our neighborhood reference and he said "go ahead and give me a review." So here you go. Awful professionalism, quality, service, and warranty. AVOID this one!!

• T

  Tim Handel

  1.0

  Currently overseas so I'm not able to tend to my own home. My wife contacted me and said the hot water heater was spewing water and leaking everywhere. A neighbor of ours recommended the elder Chandler from work they had done some time back. My wife called and was told, Will, the son had taken over. One would expect the same quality so she scheduled to have Will come out and look at our hot water heater. Called on a Friday, said he would be out the next day. Two hours before the appointment he canceled. He knew after the phone call on Friday that the home was without hot water yet canceled two hours before an appointment? On a weekend? Extremely poor form. Absolutely horrible display of customer service. He blamed it on a COVID vaccine. Don't schedule an emergency, weekend appointment if you can't guarantee you will be there or have someone available to respond in your place. Even if that was a worthwhile excuse you don't wait until two hours before the appointment to cancel. Thanks for nothing!

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  Response from the owner

  I'm sorry that we couldn't make it out to help you in our usual timely manner. I greatly apologize for the inconvenience, however I was far too Ill to replace a water heater. Three lack of sympathy displayed in this time for covid issues is beyond my understanding, and I would rather not have worked for you as it stands. Good luck!

• K

  Karen Mary Castranova

  5.0

  Will is an amazing plumber and knows his stuff. My Dad was a plumber for many years, so I'm able to recognize good work. He replaced a toilet for us in our main home and did a spectacular job, even picking it up for me because I wasn't able to lift it myself. He will be replacing an entire shower for us this week and we are excited about it! Thank you for being so professional and knowledgeable, Will!

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  Response from the owner

  Thanks Karen! Loved working with you and Al!

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