Carlisle Petroleum
Commerce, Carlisle, PA

Carlisle Petroleum Reviews

4.7 stars based on 62 reviews

Featured Comments:

• M

  Marshall Myers

  1.0

  Our experience was pretty much exactly the same as the review right before this one. We called on Christmas Eve because our thermostat stopped working and we were promptly lectured that this would be a $199 service call. What were we supposed to do? Go all holiday weekend without heat? We understood there would be a higher price for an emergency call, but $199 is a bit much. They also charged us $173 for a Honeywell thermostat that most major retailers sell for $40-80.The technician wasn't in our house for more than 10 minutes and our bill was almost $400. If I would've known fixing our heat was as simple as buying a new thermostat and putting it on myself, I would've went to Home Depot and skipped calling Carlisle Petroleum. We will be calling another business next time we need service.

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  Response from the owner

  Mr. Myers, we apologize that our service did not satisfy your expectations, especially since you mentioned to the technician how extremely pleased you were that he was able to get your heat up and running on such short notice and was able to get out to your location within 30 mins of your call on Christmas Eve. With you being a first-time caller on an afterhours holiday weekend, we always like to be upfront with our afterhours emergency pricing for new customers. Our technician always provides a price prior to the work being completed. We have attempted to reach out to you several times to discuss your experience further. We take customer feedback to heart and appreciate you bringing this to our attention.

• A

  Amber Wilson

  5.0

  This is a great place to get all my work done at one place. Heating oil and HVAC work. I had my oil furnace cleaned by Tony who did a great job. I recommend these guys to everyone!

• R

  Regina Light

  1.0

  Had a really unfortunate experience on Christmas eve with the on-call technician, Tony, who was very vocal about being "bothered" on the holiday despite being on call. Brushed us off and told us to call back Sunday or Monday (company is closed Sunday) presumably when he was no longer on call. Sparks flying from our furnace and was instructed "just turn it off if you're that worried about it but I'm telling you right now it's $200 MINIMUM if I have to come out there". Which the problem was not the price but the complete lack of regard and lack of compassion especially on the holidays when we have two little ones at home. I no more enjoyed having to make the call than he was to receive it.. We were just looking for some help from a company we thought we could trust and rely on. Was a very disappointing encounter and will be looking elsewhere for services. Hoping currrent and future customers have a better experience than we did.

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  Response from the owner

  Ms. Light, we would like to apologize for your negative experience at Carlisle Petroleum Inc. We always aim to deliver a great experience. Thank you for taking the time to bring this to our attention. If you could give us a call at 717-245-2382 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

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