Burnsville Heating & Air Conditioning, Inc.
Burnsville, Burnsville, MN

Burnsville Heating & Air Conditioning, Inc. Reviews

3.8 stars based on 69 reviews

Featured Comments:

• T

  Transport America

  1.0

  Furnace short cycling, called for emergency service from Burnsville Heating & Air Conditioning. Calling Burnsville Heating & Air Conditioning was a complete waste of an entire day when I needed emergency service. My initial call to Burnsville Heating & Air Conditioning was answered right away, they took my information, and advised I would be contacted by their on-call person shortly. I was not called at all on Saturday, nor at all on Sunday. And to add insult to injury, on Monday morning I finally get a call from Burnsville Heating & Air Conditioning asking me to schedule an appointment with them to look at my furnace! Seriously? How tone-deaf can they be to the plight of their customers that they have the nerve to do that? I didn’t tell Burnsville Heating & Air Conditioning they have 24-hour emergency service, they advertise it, and then don’t provide it. Communication is key. All they had to do was tell me they didn’t have anyone available and I would not be so angry and disappointed with Burnsville Heating & Air Conditioning! -Rick

• K

  Kristi Ryan

  5.0

  We are so happy we chose Burnsville Heating to help! We have worked with this company for previous furnace replacement and were so happy with the professionalism of each person we dealt with, the kindness and quick response to our loss of heat in the cold weather, and the value of the replacement furnace. It's so nice to know there are still services that care about customers!

• J

  Jennifer

  5.0

  For several weeks about six weeks ago, my husband and I were limping along with a heater that wasn't working properly, trying our own trouble shooting ideas. We finally had to bite the bullet and call Burnsville Heating & Air on a VERY cold Friday night. We knew a trip charge late on a Friday or over the weekend would be expensive, but it wouldn't have been possible to stay in the house without fixing the heater. We were put in touch with the on-call technician Bob. After hearing what was going on, he walked my husband through what to do to fix it and my husband was able to get the heater running again! Our house heated back up that evening and we've had no issues ever since! My husband does have a background in equipment maintenance so this troubleshooting may not have been possible for some customers, but we REALLY appreciate that Bob was willing to help without coming to our house and charging us for the repair. It saved us money AND we were were able to get the house and ourselves warm and toasty. Thank you to Bob and BH&A!

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