Bruce Thornton Air Conditioning
Slaton, Lubbock, TX

Bruce Thornton Air Conditioning Reviews

4.8 stars based on 435 reviews

Featured Comments:

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  Trish

  2.0

  They were very quick to get someone over which I greatly appreciated, however; the technician came and left without fixing our heater issue. They wanted to charge us the full amount to come back again. I had high hopes with all the great reviews.

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  Response from the owner

  Thank you for your feedback! Our goal is to provide our customers with great customer service and if we miss that mark, we sure appreciate it when you let us know. Thank you also for your time on the phone sharing your experience with me. I apologize for our technician not communicating better and for not going the extra mile to meet your expectations. I have confirmed that we've issued a credit back to your credit card as we discussed. I hope that you will give us another opportunity to earn your business. Jeff Reese - Customer Service Manager

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  Jeremy Hegi

  5.0

  We had a leaking water pipe in our laundry room wall. I called them during their normal business hours at 730AM, they said someone would be out that afternoon. They called back in 30 minutes at 8AM and had everything repaired and completed by 1030AM. Great work, as always! We are happy to use BTAC for our plumbing needs!

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  Carole Wardroup

  5.0

  We discovered our hot water heater was leaking over the weekend and called the after hour number. We received a call before 9:30am on Monday asking about our problem. Shane and Frank were at our house Tuesday morning and had a new hot water heater installed and left our garage neat and clean before 11:00am. I cannot say enough about the experience. We were treated professionally, courteously and will continue to use BTAC for any and all plumbing heating and air conditioning issues in the future. Thank you to all involved in solving our hot water heater issue. Russ and Carole Wardroup

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  Response from the owner

  Russ and Carole, these are the types of story we enjoy hearing. We are fortunate to have by far the best plumbing service in town. Frank and Shane are leading the way. Thanks for being apart of the family.

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