Bowers Plumbing Company
1st, Wichita, KS
- +1 316-531-1011
- 2020 E 1st St N, Wichita, KS 67214
Bowers Plumbing Company Reviews
4.9 stars based on 1190 reviews
Bowers were able to come to our aid at work same day for faucet repair. They communicated well on arrival time, and while on the job. We needed a new faucet to fix issue and they even had supplies on truck to take care of us right then. Were on time, efficient, friendly and did a professional job. Highly recommend!
Melissa Penkava Koza
Ebuka and Jameson both did a wonderful job on a big project at my newly purchased home. Built in 1932, it was moved to its current location in the late 60s, which is when all of the (admittedly weird and quirky) plumbing under the basement was installed. We had a crack in the stand pipe for our clothes washer, which led to a cracked drain pipe under the concrete, etc, etc, all the way back to the main sewer line exiting the house. While other plumbers wanted to charge us a TON of money to repair issues that weren't present, Brandon gave us a very fair estimate to correct the problem without doing other major work "just because we had the concrete open." Ebuka's and Jameson's work is so much nicer than what my house had before, and it will stay that way for a long time to come. They were careful to be clean and were very courteous. They were incredibly kind to my dog, as well-- she loved them, and she doesn't always like repair people! They correctly routed the drain for my sink, moved my washer drain a few feet to the left so I could use the space under my stairs for storage, and even redid the (previously disjointed/bent) vent pipe going up to the roof. Thank you to Bowers Plumbing for doing such a great job; I feel very confident in the work you've done, and I can't wait to finish putting my laundry/bathroom back together. Most important to me-- none of the gentlemen I worked with at Bowers spoke down to me for being a woman. I have a lot of knowledge about home improvement projects, basic plumbing, etc; however I know very little about major plumbing fixes like the ones Bowers did for us. Other plumbers spoke over me to talk with my husband, or treated me like a child when they tried to explain things. Everyone at Bowers treated me as an equal, and I appreciate that SO MUCH. :)
Response from the owner
Thank you so much for your positive review!
Our drains started backing up every time we used our washing machine and we called Bower’s out because we were happy with our first experience with them. They came out to our house about six times over a two week period. We were happy with some of our experiences but the majority of them resulted in our drainage issues getting worse. Over two weeks we were unable to do laundry or shower in our own house and eventually we had drainage from our sinks and toilet leak into our basement as well. We had a pipe with a vent put onto our drainage in the house and were told it was tested and that we didn’t need to test it before they left because it worked (partially our fault for not checking it before they left). As soon as they left we tested it and it backed up immediately like it did before. We called them back out and had a lot of our cast iron pipes replaced, which looked like it would be the obvious solution. It didn’t end up working but we were really happy with the work and workers who came out for that service. They were both very professional and transparent about what was going on. They stayed longer than they planned to make sure the job was done right and they felt bad when it didn’t solve our problems. They’d get five stars if we could only review them. They did a great job and were very professional! The rest of our service included snaking our sewer line for about an hour and blaming the city on not taking care of the main. This resulted in going back and forth between snaking our line and having the city come out to jet the main about two or three times. Their next step was to send out an excavator and then give us a quote to replace our sewer line, which is very expensive and definitely would have put us in debt for a long time. We ended our services with them when we had raw sewage leaking into our yard. We called someone else out and he spent three or four hours out in the cold snaking our sewer line and fixed all of our drainage problems. Everyone was overall nice but it seems like they maybe have more experience with pipes inside than sewer lines outside. Even though they spent a lot of time here it didn’t seem like there was ever an answer to what specifically was causing our problems (except for our replaced piping which seemed like the obvious cause and ended up not being so). They were upset that we didn’t want to pay to have our lines looked at after they’d been out here five times and nothing had been fixed. We also noticed that all of their reviews below four stars disappeared from Google within the past few days because we definitely read through some good and bad ones a few days ago.
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