Boston Drain Co & Diagnostics Inc.
Tenean, Dorchester, MA

Boston Drain Co & Diagnostics Inc. Reviews

3.8 stars based on 24 reviews

Featured Comments:

• J

  Jeroen van der Lans

  5.0

  The team at Boston Drains were awesome. Super responsive - we were trying to get a permit from the city of Cambridge and needed a sewer inspection done. Gabe came out the next day and scoped the sewer and sent the video to us the following day. Super friendly and efficient !

• C

  Curt Carpenter

  5.0

  We discovered a sewer back up in our basement last night. The main clean out pipe was leaking sewage back into our home and I was frantic. Having had a good experience with Boston Drain Company in a rental home years ago (our Landlord recommended them) I gave them a call. After speaking with a dispatcher I received a call from Mark, the plumber on call within five minutes. Mark explained that he was finishing a job nearby and would be at my home within an hour. He arrived as committed and got to work right away. The first thing we discovered was the old cast iron clean out pipe was cracked. Mark pointed this out and shared that whomever left it that way wasn't doing us a favor should a backup happen again. Using a power snake he pulled large clumps of roots and other unmentionables out of our sewer main. He then capped off the cracked clean out as best he could and departed. A few hours later we returned home from dinner and discovered that the backup returned with a steady drip. I contacted Mark on the cell phone number he provided and he immediately answered. And though he was in a foot of sewer water at another job he never complained and said he would come back as soon as he was done with the other job. And he did just that. He snaked the drain again and capped it off. Given the recurring issue he recommended that we get a camera in the line to figure out why the drain wasn't draining properly after having been snaked twice. He said he was putting us on the docket for first thing in the morning. This morning Chris from Boston Drain Company arrived with his See Snake camera system. As I watched the video monitor of the camera inching its way down the piper it was strangely fascinating. Chris was giving me a sewer main 101 education while commentating on what we were looking at every step of the way. We discovered root clumps, chunks of fat and well, you know, along the way. There was also a section of clay pipe that had settled and was creating a shallow pool of water. Chris explained that this creates friction for the water flow. Similar to a pool at the end of a water slide. Seeing this I was anticipating the sales pitch for their need to dig up my front yard and replace the section of pipe for thousands of dollars. After all, replacing sewer pipes is a major revenue generator for them. But nope. Chris was completely open and honest and shared that the pipes have been working for over a hundred years so a little settling isn't a major issue. But he did recommend a third party to perform a high pressure cleaning that will get rid of the roots and fat chunk blockages. A service that they stand to make no revenue from. He also arranged to have someone come over to cap off the cracked clean out pipe so it won't leak if there is a future back up. Oh, and since I paid for the initial cleaning last night there was no charge for the follow up camera visit. So while no one wants to be in a sewage back up situation feeling helpless and vulnerable to service companies. Thankfully if you are there is Boston Drain Company - professional, reasonable, informative and honest. Thank you for making a $#@%^ situation a relief.

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  Response from the owner

  Curt, such a disgusting problem should always be dealt with immediately by professionals, so we're glad that you contacted us right away and we were close by so we could show up right away. With the resilient nature of the damage, it's fortunate we could figure out exactly what was wrong and point you to competent repair services to fix the root problems. We're sorry the mess happened at all, but we're thankful we could help in any way when you needed it. If something else breaks around your pipes, we'll be ready to roll up our sleeves and get to work again. - Deb, Office Manager

• M

  Marla Greenman

  5.0

  These guys really saved the day! We heard the dreaded sink gurgle and soon after we got standing water in the basement due to a massive clog in old clay pipes. We, unfortunately, wasted some time hiring the wrong crew before Boston Drain was recommended to me. I will never call anyone else again. These guys are the experts on old Boston sewer lines. Chris and crew showed up, diagnosed the problem within minutes and our troubles were over in just 2 days! Lateral line replaced (and improved with new clean out). Couldn’t be happier with the work done - Thanks guys!

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  Response from the owner

  Marla, plumbing issues can really throw a wrench in your day, but we're always here to help! I'm glad you finally found us. Moving forward, you know you can come to us for all your sewer line needs. -Deb, Office Manager

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