Bob Garrett Services LLC
John, Salem, VA

Bob Garrett Services LLC Reviews

4.1 stars based on 15 reviews

Featured Comments:

• D

  Dan Bukoskey

  5.0

  I second the multiple praises that Bob and his team received during the entire process from the sale to the install, but I also want to highlight Bob's service. This Saturday we last power, the generator kicked-in as it has done so for the past several power outages - Glad to have the generator! But this time there was a problem, the 220v side did not come up. I check their website and quickly discovered that they don't have office hours on Saturday or Sunday. So I filled out the service form on their site, and expected that I would not hear from them until Monday. With in 20 minutes I received a call from Bob! We discussed the issue with the generator and Bob said that someone needed to come out to troubleshoot the issue and that he would call me back after he did a little research. Bob did call back within 10 minutes and told me that he would be out to see what the problem was. Did I mention that this conversation took place before 7:00 AM? Bob was at my home by9:00 am and resolved the issue! I can not say enough good things about our experience with Bob and his team! Form the entire process of ordering the generator, the installation, and now their service, my family and I are extremely happy that we went with Bob Garrett for our whole-house generator! We would highly recommend Bob!

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  Response from the owner

  Thank you Dan for your kind words. This is our goal with every customer. I was a pleasure to meet with you yesterday even though it was in the 20s with the wind blowing. So glad we could resolve the problem. Stay safe and the Green Light means Go!

• A

  Adam Bruce

  5.0

  I recently had a 16kw Generac generator installed at my house by Bob Garrett services. I have nothing but good things to say about the entire experience. I received quotes from three other local companies. They may have worked out but after meeting with Bob and going over my needs I felt best going with him. Bob is friendly, fair, and honest. He sold me exactly what I needed, nothing more. Everyone at the company from Bob on down was a pleasure to work with. All very professional, knowledgeable, and friendly. They did a phenomenal job on the install. It’s great to have the peace of mind a backup generator brings and a reliable company to back it up. When needed, I will go back to Bob Garrett Services.

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  Response from the owner

  Adam, I am so glad you reached out to me and let me know how well the team did for you. The Generac 16 has been a great generator and I know it will give you years of satisfaction. Bob

• J

  Joe Kotz

  1.0

  Do NOT use Bob Garrett Services as he accepted a job for me and then asked him for a appointment date and he informed me that we cannot commit to a date. His communication skills are horrible and couldn't even get him to call me. Beware and don't say I didn't warn you!

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  Response from the owner

  Joe, we are sorry that our schedule to install your EV charger did line up with your needs. I was happy you found another solution to your charger installation. Bob Garrett

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