Bill's Heating & Cooling
Lake, Elizabethtown, KY

Bill's Heating & Cooling Reviews

4 stars based on 4 reviews

Featured Comments:

• a

  amanda hayward

  5.0

  RE: the review from Amy... how in the world does that warrant a 1 star review AND HOW IN THE WORLD is that the fault of this business???? As a homeowner, isn't that YOUR RESPONSIBILITY... knowing the policy and terms of the warranty (just like with knowing the terms and benefits of your homeowners insurance policy) with ANY household appliance- like the AC Unit & its components. It's not a business owners fault for coming for a service call as requested by you, the homeowner, and quoting you. I mean that is what a quote is for; to compare it to other quotes you were given. And that does not mean they were in the wrong for giving you a quote that was more than another quote (also, just because a quote is cheaper doesn't always mean they are the ones to go with.. and yes.. the same is for a higher quote, that does not necessarily equal better work.. but to each their own). Yes, you have to go with what your budget allows but if your repairs/unit was covered under a warranty and that was not know at that time they were out to give you a quote (which it sounds like in your "review") then how on earth is that this business owners fault/issue for providing a quote (as per your request) for an amount that you later thought/found was higher than the later quotes! Especially since, those quotes most likely also included the services warranty/discount/adjustments for still being under warranty & all of the other fees, discounted services/parts and labor that went with going warranty route. PLUS... why not... not only does it help by supporting local small business in your community, it is their source of income as well!! But that's just my opinion.

• A

  Amy Pierce

  1.0

  We we told our outdoor unit needed to be replaced and quoted a price higher than everyone else we talked to. It turned our unit was still under warranty and fixable. For WAY less.