Bill Frusco
Torresdale, Philadelphia, PA

Bill Frusco Reviews

4.6 stars based on 283 reviews

Featured Comments:

• Q

  Queenie Jackson

  4.0

  Hubby called on a Saturday and Jimmy came out Monday. We had a few issues to contend with, leak in the basement, leak from the bathroom through kitchen ceiling, under sink issues, ugh just overall headaches. Got a quote that wasn’t an outlier compared to other companies(ceiling leak not included/to be continued). Jimmy did find that our fridge water line was tapped into hot water line instead of cold (we had no idea that was done). Prior to accepting B.F. estimate, I did a deep dive of reviews on many other sites of quite a few companies and B.F. won out. Jimmy was punctual, courteous and professional. We asked for an estimate for the ceiling issue which is forthcoming soooo🙏🏾 if all goes well, more positive reviews and recommendations will follow 😊

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  Response from the owner

  Hello, Queenie, We appreciate your 5-star review. Jimmy is a master at his craft and we're happy to read your wonderful compliments. Our team strives to develop lifelong customers, and we look forward to partnering with you on any future projects.

• G

  Greg Christman

  1.0

  I used to recommend Bill Frusco until he took me for a $1,500 ride to replace 1.5 feet of Pex pipe. Tried to discuss the price with him and figure out why it was costing so much. He refused to budge and was a bit rude. That being said the technician that was out was super friendly and helpful for the 45 minutes of work it took him to do the job. If you want the nitty gritty I had installed shelves into the wall and poked a hole into the supply line that was slowly leaking (it was installed too close to the drywall!) - this was discovered by myself yesterday after the first technician left unable to find the actual source of the leak. When the shelves were still up Bill's technician wanted to cut out the rest of the wall and thought it might be the PVC drain pipe or the Pex line. They quoted me at $2,000 to take everything out. find the leak and replace it. I thought that was an insane arbitrary number without knowing what was causing it. As soon as I took the shelves down I knew what I had done. I cut the dry wall out, turned the water off and found the 2 tiny holes I had made and sealed them for a temp repair to be able to still use toilets. I called them back and asked them to come back out to replace the bit of line. Bill's technician came out 2 days later and was here for 45 minutes. The repair went well and the work is great but I'm still very confused as to where my $1,500 went.

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  Response from the owner

  Hello Greg, Thank you for your feedback as all of our customers' comments matter to us. Two of our technicians were sent to your home in South Philadelphia on Monday, where they spent at least two hours inside. Our team left you with an invoice of $250 for the assessment of the situation and a quote of $2000 in order to fix the issue. Our technicians were prepared to make the repair and have the issue fixed that day, to which you declined. Our technicians received the $250 payment from you for their time and assessment. We received a call about 1 hour later from you saying that you tried to do it yourself but you required professional assistance and needed our technicians to come back. The steps that were taken after that were as follows: We immediately called our technicians and had them send us exactly what needed to be done so that we could schedule the job. After they did that, we typed it out and had our scheduled coordinator make the appointment. We already had a full schedule for that day and Tuesday, so we told you we would try our best to get out there as soon as we could, which happened to be the first thing Wednesday morning. Our mechanics arrived at your home and proceeded to complete the job. It was originally explained to you that the $250 would be applied to your invoice should you decide to use our service, making the new total $1750. After our mechanics were finished, they called Bill Sr., regarding the price to which Bill responded by taking off the $250. Then afterwards, you spoke to Bill yourself in which he took off an additional $100 on top of that. Making the total that we were going to charge you $1400, for both trips, $250 for Monday and $1150 for Wednesday.  Hopefully this clears things up. Thank you for your business and if you have any questions regarding your billing or you would like to discuss this matter further, please feel free to contact us at our office and we would be more than happy to speak to you regarding your remarks.

• A

  Alan Lee

  5.0

  My water heater finally broke down after many years of service and I did my research to find a trustworthy and professional plumber to take care of my issue. I called Bill Frusco Plumbing after finding many positive reviews, and decided this company was worth a shot. I received a call from Mr. Brendan Frusco who promptly setup a time to replace my non-functional water heater. He was extremely courteous and honest in his estimate, giving me a reasonable price for the work order, and telling me the tasks to complete the job. The results of his work show he is meticulous and cares for his customer. I would recommend Bill Frusco Plumbing to my friends and family.

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  Response from the owner

  Hello, Alan, Thank you for your review. We are glad to hear that you were satisfied with our services. At Bill Frusco Plumbing, we strive for our clients to get nothing less than a 5-star experience, if there is anything else we can do to ensure your satisfaction, please do not hesitate to reach out to us.

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