Big State Plumbing
TX-36, Needville, TX

Big State Plumbing Reviews

4.5 stars based on 195 reviews

Featured Comments:

• R

  Ruben Becerra

  5.0

  I want to say thank you to GM Carl Boyd and Big State Plumbing. Sunday, March 3/13/2022 they answered my service request unfortunately the tech didn't figure out my issue but yet charged me $605.00. I was not happy this and had to call a different plumbing company to fix the situation which costed me more money. Today, Carl Boyd called me and informed me they are going to refund me my money. I appreciate the kind gesture and his understanding to the issue. Big State Plumbing thank you. I wont hesitate to recommend or call you in the future because I now know, i can trust you and you stand behind your work. Thank you, very much!

• A

  Adriana Beltran

  5.0

  Loved how quick they were able to respond. I messaged the company around 10pm got a response in less than 5 min. I was able to have Morgan come out the following morning. We scheduled an appointment for Saturday and the job was finished by noon. Jacob was very straightforward and a funny guy. Appreciated his sense of humor and liked how simple he explain to me what was wrong and how to prevent future problems. (He also recommended another way to set up my air gap that will work better than the current set up) Lastly, LOVED the SMS marketing the company sent out before both guys came to my home. Made me feel safe that I was able to see who was coming to my home before even meeting them.

• K

  Kimberly Ramirez

  1.0

  So disappointed with our experience with Big State Plumbing. Given the winter storm situation, we like many others had a busted main line. We were able to schedule an appointment with Big State and were anxious to have our problem repaired. My husband had temporarily fixed the line until it could be professionally repaired. The tech came out and replaced one foot of copper line with pex. The total time at our house was less than 30 minutes. To our dismay our bill was $378 and the invoice showed we were charged for restoring the water distribution system for up to 10 feet of pex. When speaking with the owners (assuming there had to be a mistake) and asking for an itemized receipt they stated they only charged flat fees. I can understand trip charges, etc., but that wasn't even shown on the receipt and we are five minutes away from this business. This company definitely doesn't take care of their so-called "hometown". 🙁

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  Response from the owner

  I apologize you weren't happy with our pricing. Our pricing is right in line with other plumbing companies and prices are always given up front before any work is done. The repair price given is a repair up to 10 feet. No matter how long it takes or repairs within that 10 feet its covered. Our techs are equipped with the latest tools (pro-press and Expansion Pex) so we don't have to weld pipes to get in and out of your home quicker and restore service.

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