BGE HOME
Tangier, Middle River, MD

BGE HOME Reviews

3.8 stars based on 759 reviews

Featured Comments:

• D

  Dont Matter

  5.0

  My furnace had gone up on Tuesday in my house. The first tech Joel came out on Wednesday and looked at it and it required a little more work then expected. So he told me that he would be out Thursday morning with his Team Leader Kevin. Since my furnace wasn’t working I wasn’t in the house. They waited for me to arrive to the house, which was really thoughtful of them. They were able to fix my furnace 🙏🏾! Both Kevin and Joel did an amazing job getting it back up and running! I’m so thankful to them and BGE home. I wanted to make sure that they know how appreciative I am. Awesome work Team leader Kevin and Joel!

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  Response from the owner

  Mr. Matter, We thank you for sharing your experience with Joel and Kevin. We will forward this over to our Management team on your behalf. Again, We are happy to hear you are a satisfied customer. Thank you again!

• N

  Nena Yrlas

  2.0

  Had sewer/ water line replaced. BGE subcontracts with a company Zoom Drain for this type of work. I only used because I purchased plan for $10 a month and BGE covers part of the cost which is helpful because this type of work is expensive. My driveway had to be dug up along with part of sidewalk and yard to complete work. I am hoping the work done is quality work but not sure. Contractor was very dismissive and did not care to return my property as it was. Many days they sat around doing doing nothing, laughing snd joking and smoking. My property was left a mess each day they finished up work. They destroyed my entire driveway even though th yes only had to dig up one area of driveway. They destroyed my neighbors yard and did not correct. I have had leaking in my basement because the ground where the work was completed continues to cave in due to heavy rains. BGE has sent people out to back fill with dirt but it continues to wash away. There seems to be NO urgency on BGE part about the damage being caused . How many times will I have to call BGE Manager Tony S. to deal with the ground caving? They expect me to pay them $8,000 plus when they have not restored my property as it was and I continue to have other issues as a result of their work! They will not get paid one dollar until they fix my property. Even the drain installed at driveway pulled up out of ground. I am so worried about the water coming in my cellar and mold building up just horrible! I just pray that the work done is quality work because I don't have extra funds to correct if not. So frustrated just causing me more problems and money. Not good experience. If you can afford to hire your own company please do so because the contractor BGE uses , those people don't care. They have no loyalty to customer only to BGE. I don't trust either.

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  Response from the owner

  Ms. Yrlas, We apologize that you have not received the level of service that we strive to provide. We will have a manager call you. Thank you and again our apologies.

• A

  Archit Garg

  2.0

  BGE Home is okay overall. They are available 24x7 to receive service calls but it takes a week or more for them to send the technician. Our AC stopped working in the middle of peak summers and it took few days to get the technician but he was able to resolve the issue same day he came to look at the problem. Generally, I found the technicians actually knowledgeable and experienced and are able to provide good service.

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  Response from the owner

  Archit Garg, We appreciate you taking the time to share your experience. We have forwarded this over to our Management team on your behalf. Thank you again for the feedback.

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