Benjamin Franklin Plumbing of North Austin
Windy, Cedar Park, TX

Benjamin Franklin Plumbing of North Austin Reviews

4.8 stars based on 840 reviews

Featured Comments:

• D

  David Brown

  5.0

  Highly recommend! They were able to schedule me for same day service to repair a leak that forced us to keep our water shut off and even arrived earlier than the scheduled time. Andrew was very professional and efficient in his repairs and the cost was much lower than we anticipated. Will definitely use Benjamin Franklin Plumbing in the future if needed.

• J

  Jim D

  5.0

  TL;DR Summary: Extremely responsive after hours/weekend service. Tim was amazing. Water heater started leaking massively on a Sunday. Was able to shut off the water myself, and immediately started looking for a plumber that was open. I admittedly called Benjamin Franklin last out of the ~10 plumbers claiming to be 24/7 ( the name/mascot seemed silly to me ), but they were the only ones that picked up. Some of the others are just getting back to me days later. Tim arrived 15 min after I first called. Our water heater is in a difficult spot (in a tiny closet off of the garage) and he was able to quickly diagnose the leak source and identify where the problem with the drainage was. The original tank installers had installed the tank in a very lazy way, making service incredibly difficult without disassembling the plumbing around the tank, but he was able to quickly come up with really creative solutions that made it possible to service. He educated me on the whole system, and was able to answer in depth the technical questions I had about my system, alternatives (tankless), upgrades (re-circulation lines) and interactions with our enigmatic water softener system. He had multiple quotes ready for me when I asked for them, and was clearly tailoring his advice based on what was right for me, not what would get the company the most money. Benjamin Franklin is worth the premium for their responsive 24/7 service. Tim is an incredible resource that is skilled, knows his stuff, and has amazing customer service.

• B

  Brian Moore

  5.0

  This was my second time using Benjamin Franklin Plumbing and I would highly recommend them. This time, we had an old water heater in the attic that was leaking. They came out late on Friday afternoon, diagnosed the problem and gave me a quote to replace it. They were back Monday morning to do the work. The things I liked: they did exactly what they said they would do, when they said they would do it, for the price they quoted. No surprises. No discoveries. They were very thorough and professional. Highly recommended. I would use them again if needed.

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