Benjamin Franklin Plumbing
Jupiter, Plano, TX

Benjamin Franklin Plumbing Reviews

4.7 stars based on 1349 reviews

Featured Comments:

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  Leticia Wilson

  5.0

  We noticed a severe drop in water pressure from our kitchen faucet right before a big winter freeze, so we figured finding a plumber in a timely manner was going to be difficult. Benjamin Franklin Plumbing came through in a big way. They were able to come within a couple of days (much better than the week wait every where else) and were following COVID protocols. The communication from scheduling to payment was on point. Robert was our plumber and was extremely understanding and accommodating with our strict N95 mask policy (which we provided) due to our high-risk household. He came in, assessed the problem and found that both valves were old and leaking. I also asked if he could replace our faucet while he was there which he was happy to do. He provided about a 2 hour ETA for completion. We had our valves replaced and faucet installed quickly, provided photos of the damage, kept the box on hand of the new faucet so we could record any needed info, and was on his way in about an hour. Received all receipts and documentation electronically and within the hour of Robert leaving. The service was quick, we were well informed, and treated courteously. I'm very grateful my mother recommended them and I will definitely use them again if needed (knock on wood!)

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  Mickey Patel

  5.0

  Specialist - From Plano location: Arthur F. Excellent, honest and trustworthy. Great communications. I can honestly say i was impressed. It was snowing outside and Arthur still made it to the appointment on time and was very professional. Arthur listened, took notes, measured everything, and then came to a solution and then Arthur explained the solution he recommended and asked for confirmation to work forward. After the repairs Arthur explained what was done, if any changes or items needed to be looked into and worked to fix those as well. Just honest, great professional from start to end. Great Job Arthur!

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  Pam Davis

  5.0

  A hot water pipe was leaking under the foundation of my house. Jack Nester was the plumber who found the leak and repaired it quickly. They did this all before the bad weather came, which helped a lot. They had to dig under the house, and even that was a good process. They repaired the pipe, filled in the hole in my yard, cleaned up and did a great job on all of it. Jack is a very knowledgeable, experienced plumber. He explained the problem and gave me an estimate that was very accurate. He was always on time and worked with my schedule. I could not be more pleased with Benjamin Franklin Plumbing and their employees. I will definitely use them again.

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