Beacon Plumbing Heating & Mechanical
105th, Tacoma, WA

Beacon Plumbing Heating & Mechanical Reviews

4 stars based on 225 reviews

Featured Comments:

• J

  Joey “Joey”

  5.0

  Ian (and his partner) were absolutely amazing when they came to repair, and ultimately, replace my broken down heat pump! I so appreciated their integrity, empathy, professionalism, and customer service. They seemed to genuinely care about the issues we were experiencing, and did everything they could to address our concerns. Furthermore, Ian is the most responsive technician I've ever had the pleasure of working with. Once we're ready for a furnace replacement and/or tankless water heater, Beacon will be my first call because of people like Ian and his partner. Thank you so much.

• D

  Dean Clan

  2.0

  I had a plumbing issue in the middle of the night that was able to hold till morning. I called the after hours service and spoke to a very helpful woman who set me up for a call back first thing in the morning to set up the visit. Elias called me back at 6 am (which was great, I was expecting the call after they opened at 7:30) and after getting details of the issue, let me know someone would be at my house between 9-10 am. 10:45 rolls around, no one has arrived. I call Elias back, he said they should have been there, he'll call the office. 11:20, no call, no plumber. So I call the office direct and am told they'll talk to dispatch and let me know what's going on. Another hour, still no contact. So I called another company and set up the fix with them. When I called to cancel the fix with Beacon and explained why, they didn't seem to care. Honestly, I don't mind that their folks were running late. I know things happen. I really didn't appreciate them not letting me know there would be a delay. It's a Friday, so time was limited to get someone else out without paying the weekend premiums, plus the fix was a toilet issue on the only toilet in the house. They need much better communication with their customers. However, both Elias and the nice lady I spoke to at 2 am deserve some recognition. Thank you both for being responsive and helpful.

• K

  Kayla Lee

  1.0

  BEWARE. This company will scam you and charge you triple what a normal rate is, when you're in a desperate situation and needing urgent work. We called for a simple piping job for our kitchen sink. The quote we were expecting was between $100-$200...... Beacon came out and quoted us $700 for what would be a 30 minute job. When we declined their services, the employee on shift refused to leave my kitchen until we paid their "service fee" for coming out and quoting us. We are renters, and I explained that I needed to get my landlord on the phone because she would be the one taking care of the "service fee". Instead of being patient and understanding, this employee was rude and snarky. I am 6 months pregnant and needed a minute to call my landlord. The amount of unprofessionalism and disrespect shown by employees of Beacon Plumbing, in my own home, is infuriating. We will NEVER use their services, and I hope after reading this, you choose not to too. PS: We were able to resolve the plumbing ourselves after a simple run to Home Depot and $35 in parts.......

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