Baxter Plumbing & Rooter, Inc
Prairie, Eugene, OR

Baxter Plumbing & Rooter, Inc Reviews

4.6 stars based on 58 reviews

Featured Comments:

• B

  Brittany Buttons

  5.0

  Travis was the drain tech that came out to unclog the kitchen sink and he was very respectful and professional. Made quick work of the issue and didn’t leave a mess behind. Very satisfied and happy, thank you very much! Also very affordable. He was perfectly on time, and a gentleman. Thank you Travis and Baxter Plumbing!

• J

  Joan Daley

  5.0

  I called Baxter Plumbing after having a sewage smell in my laundry room. They were very thorough on the phone, asking questions to make sure the person who came out would have the tools necessary to find the problem. I have had several backups in my sewer line previously. Travis came out, he was on time and explained what he would do, had me run water at every faucet, bath and laundry and went under the house to check for leaks, ran a camera back up the line under the house, and down the drain to the city sewer. Found a break and several offsets in the drain. Made recommendations concerning needed repairs, and suggested that I have my water lines insulated, and gave me a copy of the video he took. He was very professional and thorough. I now have a plumber I can trust to put in my contacts.

• J

  Jacob Hamalian

  3.0

  I had a generally really helpful time with Baxter. With a scheduling challenge. Pros: I called about two weeks ago to schedule an inspection of a drain. They were accommodating and thoughtful with their over the phone customer service. Specifically they asked detailed questions about what I thought might be the issue, and then made sure a particular piece of equipment was available when the tech was scheduled, so that they would not have to come out many times. We had to reschedule a couple of times because of my schedule once, and once because of equipment they needed. They were generally very responsive and thoughtful with communication Cons (and why I cancelled on them): We had landed on a 3 hr timeframe this morning. When no one showed up or called me, I called right after noon to check in, and it seems I had (a) been scheduled for the afternoon (not true because I am methodical about calendarization), which it is possible that they changed but did not let me know, and (b) when I told the Customer Service Rep they had scheduled me for a 3 hr block in the AM the person on the line said "we don't schedule timeframes" - which is fair if that is true across their reps, except obviously they had scheduled a 3 hr time frame on my calendar from previous conversations - so the story did not seem straight to me, and I felt very disrespected - as if I was in the wrong. Any company that starts with the assumption that I am in the wrong is not a company I want to employ (just to be clear, sometimes I (the customer) am in the wrong, and I may even have been in the wrong this time around :) , but the assumption from the beginning, and the attitude that I am in the wrong without much listening- that is why I dropped you Baxter, and this review.)

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