Bass Plumbing
Central, Albany, NY

Bass Plumbing Reviews

3.3 stars based on 13 reviews

Featured Comments:

• J

  Joe Biski

  1.0

  We built a new home in a development and Bass was the plumbing sub that the builder used. Frankly for a new home, we have had more plumbing problems than would be expected in the first six years. When we first moved in, we had to call them multiple times for the humidistat's drain that was kinked and overflowing in our basement, it took 3 calls before they finally replaced the cheap tubing they used with actual plastic pipe. Earlier this year, the valve stems in our soaker tub went, causing a leak through our dining room ceiling. Now, we have a leak inside of our walls from one of the pipes running from our master bathroom. I have no idea what they were doing when they installed the plumbing, but I get the sense that these guys didn't know either. Other people in our development have had similar problems as well. I'd avoid at all costs.

• T

  Tim J

  1.0

  I hired Bass Plumbing to do a few tasks for a bathroom renovation. One job entailed reinstalling my toilet after having the bathroom floor retiled. Their service technician decided it would be appropriate to install my toilet on a flange that was not bolted to the floor in ANY way. I discovered this issue after the toilet starting to leak from too much movement (because it wasn’t bolted to the floor), breaking the wax seal. When I called to complain, they explained that yes, the technician probably should have mentioned (really?!) that the flange wasn’t properly installed, but as flange installation was not on his list of jobs to complete at my house, he bore absolutely no responsibility for the condition of the flange at toilet installation. They would come install the flange properly, but I would need to pay for it. They would reset the toilet again for free. I agreed to those terms as long as it wasn’t going to cost $200 or some other ridiculous amount. Any guesses as to the amount they charged to bolt a new flange to the floor? $175 + tax. After a quick, charged conversation with the office where everyone was annoyed and angry, a $100 charge was agreed upon. Thus far,I can’t find anyone who thinks that a PLUMBER installing a toilet on a flange not bolted to the floor is acceptable, but if you’re that person, then Bass Plumbing will probably be a good fit for all your plumbing needs. If, however, you think there is even a small chance that, like me, your plumbing needs will require someone with initiative, problem solving, or the ability to deviate as needed from a pre-decided task list, keep searching.

• K

  Kristoffer Neu

  5.0

  We have used the for over 10 years. They came and installed out hot water heater on out new house after it leak 2 days after we bought it. The came right away and fixed the gas line hookup as it was done in correctly which the home inspector missed. Since then we have used them for many repairs and projects. They even came for an emergency call one day on thanks giving day as our sew line was clogged. They found the problem an were able to fix it in 5 minutes. The did not charge us for the repair just the emergency call. When they replaced our toilet they even clean the bathroom so it was cleaner than when they got here. So far great service.

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