ASENJO PLUMBING AND AIR, LLC
Beach, Lake Park, FL

ASENJO PLUMBING AND AIR, LLC Reviews

4.3 stars based on 19 reviews

Featured Comments:

• S

  Sandy R

  1.0

  I typically do not write reviews, but my experience was so bad multiple times with Asenjo Plumbing I hope I can save other consumers a horrible experience. The new owner Jacklin, although polite on the phone, has the most disorganized business running. I called about a big job several weeks ago, she asked me to email her photos which i did the same day. She said someone would contact me the next day. 11 days later, I receive an email from Mark (who is apparently about to retire) and he says he is working on it that week. 10 days go by, again, no contact from anyone. I email Mark asking for a status and instead of replying, suddenly, a Manager shows up at my property calling me asking I let him in the driveway. I was not home, we had no appointment, no one had even contacted me for 10 days. The new owner Jacklin calls right away apologizing for the misunderstanding and scheduled me for the following morning 9-10am. The next morning, I take off work, am sitting in the house waiting, no one arrives so i call the office. Jacklin says the Manager was assigned to a different job that morning. No one ever bothered to call me to say the Manager was not arriving. What nerve ! I'm sure they charge $100+ per hour for their time, but do not value the time of their customers. How about the value of time I lost taking off work and sitting in my house for nothing, and my appointment was completely disregarded. Clearly Jacklin buying this business recently was a mistake, she is completely disorganized and cannot keep promises or appointments made with her customers, not think the courtesy of a call is important when she changes schedules without warning.

  ---

  Response from the owner

  Hello Sandy, Thank you very much for taking the time to write a review. Your feedback is very valuable to us! We apologize for the inconvenience that this experience has brought to you. We are in the process of improving our services, including a new scheduling system and hiring additional employees. We would really appreciate the opportunity to correct the situation at hand. If interested, please reach out to us at 561-844-0046 and we can schedule you for a time that works best for your schedule. Thank you, Asenjo Plumbing

• G

  Gail Vastola

  5.0

  I have been working with Asenjo Plumbing longer than I can remember. They have always been professional and hard working. Mark is the new owner but he has been working at Asenjo Plumbing since he came out of high school. Mark knows the business and takes a great deal of pride in serving the customer. Congratulations Mark, on this new adventure. I am sure you will do well.

• J

  Jackie Dudkiewicz

  5.0

  I’ve used Asenjo for all my plumbing issues for over 40 years, so have my parents, relatives and friends. This is a locally owned and operated business that has contributed greatly to our community as a shining example of excellent service and quality repairs. I highly recommend Asenjo for all you plumbing needs!

More reviews (7)