ARS/Rescue Rooter Heating Cooling Plumbing Electrical
Wall, Austin, TX

ARS/Rescue Rooter Heating Cooling Plumbing Electrical Reviews

4.4 stars based on 1497 reviews

Featured Comments:

• B

  Becket Wells

  1.0

  I was introduced to this company from Home Depot. The sales man was great and really showed how good the company and their work was. Even though it was a fair bit more expensive we went with it due to the great salesman. But the work and service did not match what we were told! The guys were nice and fast but we paid for all of our ducts to be replaces fully insulated. I told the sails guy things to lookout for and he said his crew would do that and agreed on this. They did not! I had to go up into my attic and check myself as I felt something was off. When I went up there I found that the things we agreed to were not done. 3 of my ducts were not replaced, even had a hole in it! They secured their crawl boards on top of the electrical line, which you do not do!! They double stacked the ducts on one hanger so one was crushed down to 75% air flow so my sons room is hotter than it was earlier before I paid them $7000.00 for this. There was fiber glass on the carpet they left. I called the salesman and went over this first visit to replace the ducts. He scheduled a crew to replace the missed ducts. I then poked my head up there and saw the restricted ducting as my son needed fans to sleep. I called and left another message. I was called back and they asked for pictures. I emailed these. I was told it would be fixed. Weeks went by, no calls or scheduling to fix it. I called again when I found another problem after the insulation was pumped in. I was told again that they would schedule this and the date and time. No one called or came out. Now I'm pretty upset and it takes a lot for me to leave a bad review so I called again. Left a message no response! So we had this work done in May and it's July still not fixed and I know have to go up in the hot attic and fix their work. Pay for the things they covered with insulation, but where supposed to be collected and put in a box per the agreement. I don't know what else I will find. But very disappointed and for the normal home owner who does not crawl up in the attic to inspect these guys work I feel bad as they don't know what the are not doing even though paid for and a lot!!!! They said all their work is guaranteed but you can't get them out to fix their work!

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  Response from the owner

  Becket, thank you for sharing your experience. We apologize for not meeting your expectations with your new installation. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Renee, at 512-381-3613 so that we can address this matter further.

• J

  Jean Yu

  5.0

  ARS was able to dispatch a plumbing technician to unclog the drain of our house on the same day. We were very happy about the quality of the initial work, especially that was close to the Thanksgiving holiday. During the initial visit, the technician ran a camera and found tree roots growing in the sewer line, which requires additional repair. Mr. Robert Woodward took over the case. Robert was very knowledgeable and gave us an estimate on the same day. When we decided to delay the repair until after holidays, Robert was patient and understanding. What happened later proved that we made a mistake not to go ahead with the major repair immediately as suggested. On December 29th, our drain backs up again. I called Robert in the early morning of the 30th, and he immediately made calls to secure a spot in a very tight holiday schedule. We are very thankful since this is a significant amount of work (required 2 technicians), and it was carried out on New Year's Eve. Robert ran the camera again after the repair. He even came back on New Year's Day to remove all the rocks from the digging. We are extremely satisfied with the quality and response time of the service and we highly recommend ARS. Thank you so much, Mr. Robert Woodward!

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  Response from the owner

  Jean, thank you for sharing your experience. ARS / Rescue Rooter Austin strives to provide each customer with an exceptional service experience and we are excited to hear that Robert delivered! We appreciate the opportunity to come into your home and provide you with service. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS / Rescue Rooter Austin!

• L

  Linda Robles

  3.0

  Although the representatives were on time and willing to answer all questions before installation, I was left with an uncomfortable uncertainty. No warranty document was given to me nor any owner’s manual or maintenance guide to help remind me or show me how to maintain any components of the over $12,000 unit I purchased. I wasn’t even given an instructional manual to work the new smart thermostat (which I need since I’m far from being a techie). I don’t even have a final receipt of services. Nobody came by after installation to assure our satisfaction nor inspect any portion of the installation. I hope I don’t come to regret my purchase later.

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  Response from the owner

  Linda, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Renee, at (512) 381-3646 so that we can address this matter further.

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