ARS / Rescue Rooter
Industrial, Cleveland, OH

ARS / Rescue Rooter Reviews

4.7 stars based on 173 reviews

Featured Comments:

• D

  Danielle Boberek

  5.0

  I’d give 10 stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ These are they people you want to call if you have a problem with anything pipe/plumbing related. Marco and John were terrific. As a first time homeowner, not knowing just how much I’m going to run into buying as is, and there is no way this would have been discovered prior to signing, they both are very helpful in getting this issue resolved. They came out today, got the water out of my basement, found the other problem and are working to get it repaired quickly. Marco even fixed my running toilet. These two gentlemen were courteous, polite and made me feel much better. I’m not one to write glowing reviews for other than excellent service. And I feel 10,000% better than I did early this morning.

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  Response from the owner

  Danielle, thank you for the awesome review! ARS / Rescue Rooter Plumbing Sewer Drains is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with both Marco and Bill. Having great technicians on our team is something we are proud of and value. Thank you for choosing ARS / Rescue Rooter Plumbing Sewer Drains!

• C

  Cassandra Spivey

  5.0

  Greg did amazing work . He installed my new sink and faucet .He was very professional and the work was done an excellent amount of time. I would greatly recommend this company in the future. These guys are my new plumber . The rates are very reasonable thank you very much

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  Response from the owner

  Cassandra, thank you for the awesome review! ARS / Rescue Rooter Plumbing Sewer Drains is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Greg. Having great technicians on our team is something we are proud of and value. Thank you for choosing ARS / Rescue Rooter Plumbing Sewer Drains!

• A

  A Grady

  1.0

  Everything was going wonderfully initially. Brian was very kind, came Friday January 8th and repaired my basement toilet. It took longer than the manager estimated, but he was a good sport about it. He was also supposed to fix my shower that runs extremely hot or cold (no in between) I told him I had already replaced the cartridge which the plumbers initially said would fix it. He took a look and came down saying he was confused but sounds like air got in my pipes which is what was causing the loud knocking so he would have to come back today January 8th with another person to help navigate the issue. We both agreed 3pm would be a good time. I called around 130 to confirm the appointment which the lady said I had an appointment at 3. I had an event I was attending and left early to get home on time. I waited an hour and a half having called twice to which both reps said that Brian wasn’t answering his phone. The second rep let me know the location was closed until Monday. I am utterly frustrated because they will expect me to pay full price for a service that was not rendered at the appointed time and I have to now RE inconvenience and move around my life to fit into their availability when this issue was supposed to be worked on Friday and then subsequently resolved Saturday. There we NO communication and now I am left still with a shower my family cannot use. This was unprofessional.

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  Response from the owner

  We are committed to your satisfaction and apologize for not meeting your expectations with our communication. Knowing this will allow us to do better in future for you and our other customers. We are committed to doing better. Please reach out to our Quality Assurance Manager, Kelly, at (216) 749-4607 so that we can address this matter further.

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