Approved Plumbing Co.
Industrial, Broadview Heights, OH

Approved Plumbing Co. Reviews

4.8 stars based on 236 reviews

Featured Comments:

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  Steve Smith

  5.0

  Nick was my tech assigned to remove all piping and faucet under my kitchen sinks.He removed terrible piping, a garbage disposal, and a faulty kitchen faucet.He rebuilt everything and installed a new faucet to the highest quality standards. We were super impressed with the quality of his work and the mindfulness he put into the job to correct the obvious shortcomings of the last plumber that installed the sink and countertop.I also had him replace another faucet in one of my bathrooms since he was at our location. I was referred to Approved Plumbing by another local tradesman and will definitely be using this business again! Excellent local business that's been around for a long time.

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  Response from the owner

  We are very proud of Nick. Thank you for your business,

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  Michelle Elek

  1.0

  My water tank broke so I called Approved, based on their reviews, and spoke with Jeff. My initial conversation was very professional and friendly until I requested an estimated price as apposed to scheduling service. I needed an idea on price ranges for repair vs replace so I could budget to be able to afford to get the work done. He told me that if I want something inexpensive then I should call a company who doesn’t train their technicians and not waste anyone’s time at Approved. After the pleasant advice I received about calling someone else and not bothering them, I did. I called The Plumbing Source. They came right out the next day (Approved wanted me to wait a week after telling me to turn off my water) were very informative and professional and I love my beautiful new equipment. Thanks Jeff, you really helped a girl out! As the owner of Approved, I think you should retrain your staff on customer service, you just lost $2k.

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  Response from the owner

  Hi Michelle, I apologize. The Plumbing Source is a good company. I'm glad they were able to help you. I should re-think how I answer phones and try to focus on the person calling. I remember I was muti-tasking and not giving you my undivided attention. I should have given you their phone number at that time instead of talking about pricing. Truthfully, I don't know what I was thinking. Again, I'm sorry for this inconvenience, Jeff

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  Anthony Fritz

  1.0

  ROBBERY. Call literally anyone else for reasonable prices. I had a leak in my sink and called these people out, they quoted me $650 for labor, $220 for shutting off the main water, and $90 just to show up. Will never, ever call these thieves again.

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  Response from the owner

  We charge $89 to not just “show up”, but to show up in uniforms, shoe covers, a fully-stocked plumbing service vehicle (that doesn’t leak oil or rust) with over 1,000 quality code-approved different repair parts, over 200 different specialty plumbing tools (including power tools) that function safely, a trained & certified plumbing professional with the ability to offer plumbing solutions on site AND the ability to complete them in one visit. We do not charge per hour and we especially do not charge $220 just to shut off the main water. I’m not sure how you were misled to believe this. As a flat rate company, we charge per job. Our lead-tech quoted $649 to replace a lav faucet. This job included removing an existing 4” cc lav faucet & pop-up assembly... Providing and installing a new W.B. lav faucet #85250 with a brass pop-up assembly and stainless steel no burst supply lines... And providing a labor warranty. Our technician quoted you up front in which you agreed to purchase a service agreement for an additional $334 that gives you free service calls for a year and value rate pricing (approx 12% off our standard prices). I do not see how any "ROBBERY" took place. Approved Plumbing believes in providing the best experience with quick service and quality repairs. We do this at a price that is fair to our customers, our employees, and that will allow us to give back to the communities we service.

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