Allens Tri-State Mechanical
Hayden, Amarillo, TX

Allens Tri-State Mechanical Reviews

3.4 stars based on 27 reviews

Featured Comments:

• V

  Vigilant General

  2.0

  5th time I use Allen's. 3rd time disappointed with their service. On this occasion, I called them out to unstop a grease line. Two technicians arrived. The 1st technician had to leave right away because he had to pick up his paperwork in order for me to sign a liability release form. The 2nd technician couldn't start work until the 1st technician arrived. We don't mind paying them for the time it takes them to do the work and the time it takes them to pick up and drop off the jetter truck. But we do mind being charged 30 mins to an hour for the time it takes the technician to pick up the paperwork from the office because he forgot. He did not like when we told him we won't be paying for that loss time. He got upset and left as if it was our fault he forgot the paperwork. I then called their office and explained what happened. The secretary told me they don't do paper, everything they do is paperless and that the technician wouldn't leave the job for something like that. Apparently I was making things up. It's when I told her that why didn't the 2nd technician start the work while waiting on the 1st technician? Because even the 2nd technician acknowledged that they had to wait on the 1st technician to arrive with the paperwork! Allen's can verify their GPS on their trucks. After the secretary somewhat believed us, she said the technicians won't be going out again. Even their manager would back them up on it. We are the customer. We are paying them. I guess customer service isn't the same as it used to be just because you hurt a technician's feelings. Pansy.

• t

  tanya Martinez

  5.0

  Excellent service, Carl brought in my delivered appliances, installed and cleaned up. He was friendly, professional and fast. I would not hesitate to recomend them. Thank you for the great service!

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  Response from the owner

  Thanks for choosing Allen's Tri-State Mechanical, Tanya!

• c

  cliff

  5.0

  We needed some warranty work on a Bosch dishwasher and they had Allen's Mechanical come out. They showed up days before I was told by the factory. The tech, Kellen showed up when he said he would. Not only polite, he did excellent work. I can't commend his work ethics and professionalism enough. I would recommend Allen's and Kellen in the future.

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