Adams Plumbing Co
10th, Columbus, GA

Adams Plumbing Co Reviews

3.5 stars based on 13 reviews

Featured Comments:

• R

  Robert Martin

  2.0

  Mixed view... The customer service rep lied to me about when the crew would show up then tried to back peddle out of it after I called her on it and said it'd be another 3-5 days after waiting 4 days for a leaky toilet. The crew though was very professional and polite. In and out in under ten minutes. The frustration wasn't worth it.

• M

  Mark Mindrum

  5.0

  Had a project at the Amos cancer center and they went above and beyond as far as tracking down and ordering new fittings for the water lines on the hospital's new Tru-Beam liniac accelerator. Kept in touch with us through out the week while waiting for the parts and made multiple site visits as well. They showed up, put everything together and were in and out in a flash! Very courteous, prompt and attention to detail, from the start. A "small" job to some, but without their timeliness would hold up a much larger project! Thank you guys!!!

• A

  Amanda Rippy

  1.0

  I scheduled an appointment for a water heater repair, because my warranty company told me they work with Adams Plumbing a lot. Okay, so I thought that meant we would have a good experience. My husband scheduled the appointment for about 12:00pm on Wednesday (11/25/20) , we were told we would get a call when the technician was 30 minutes out, to make sure someone would be there. My husband and I both work so I arranged for someone to be at my house about this time. I get a call at 8:45am that someone will be at my house in 15 minutes. I told the representative that we had an appointment for 12:00 and no one was at home. She said they had a cancelation and wanted to head that way. I was able to get someone to come to the house. I'm not sure what the technician said since I wasn't home, but I tried to call the office at lunch to see what the outcome was. The person who was at my house said that the technician would contact Rheem. We weren't given a time frame on how long this would be. I called about 12:20pm to speak to someone about the status, the representative said she didn't have any information, but would have the plumber call me. I called back to the office at 3:50, because I still haven't heard anything and Thanksgiving is tomorrow. The representative said the plumbers were all gone for the holiday. Like what?! How can you leave someone with out a water heater over the Thanksgiving holiday.... especially without a call back!? I am just baffled that this would happen over the holiday. If I knew I would have gotten this service I would have reached out to another company. Very disappointed with this outcome. Usually I wouldn't be this upset, but the fact the representative said all the technicians were gone for the holiday, and no call was returned was really upsetting.

More reviews (2)