Ace Plumbing & Rooter, Inc.
Taraval, San Francisco, CA

Ace Plumbing & Rooter, Inc. Reviews

4.7 stars based on 247 reviews

Featured Comments:

• s

  starwhitney

  5.0

  I had to call a plumber and because it was right around the holidays many people were booked. Another plumber recommended Ace to me. I had a legal hearing the next day and my toilet had massively flooded. I was a wreck. I spoke to the lovely receptionist I think her name was Phyllis. Within minutes she called me back and said the Owner Jonathan would come help me. He unclogged my toilet and took a look at my shower that was not draining properly. He did not know I had the shower issue so did not have the room to fix it that day but he helped my emergency. The next day he came sent out his assistants Esraban and Joel to clear the drains and it was determined the toilet was broken. It was a bad clog that was because something had fallen in and was badly lodged. When they came back to fix it it was NYE. Because of the holiday Esteban and Joel went to three stores to find a toilet. They had to get a manager friend to assist them to get a toilet even though it was closing. They fixed the toilet nicely and were very kind. A few days earlier there was a leak in the building. The PUC turned off the water and did not tell anyone. They determined the issue. Because everyone was on vacation and we did not know the status of the leak there was a delay in turning on the water but they locked all of the issues and days later came to restore the water. It has been a crazy situation. I did not know why when the water was turned off it was only the hot water so all I had was cold. They troubleshooted everything quirkily and professionally. I would recommend this company to anyone they really helped me when I needed it! I am so grateful!!’

• S

  Sean Ricci

  5.0

  Franco and the team at Ace were simply amazing. They responded to assess the issue promptly and completed the job quickly and professionally. Franco offered advice on the best way to approach the repairs and ensured everything was done expertly. He even checked back with us after the work was done and made sure we were satisfied with the work. I would HIGHLY recommend Ace Plumbing to anyone experiencing plumbing issues.

• R

  RecordWarped

  5.0

  I am flush with excitement over a plumbing job well done! We had to replace a sewer line and connection in our four-unit condominium because the connection was broken and the discharge was leaking directly into the ground. We also had a sloping problem where the line wasn’t angling down into the city’s sewer, so backup was a danger. Carlos and the Ace crew came out with a camera to explain the problem and the needed repairs. They gave us an estimate that seemed very reasonable (reasonable is the best you can expect; plumbing is never cheap). It involved breaking up half a dozen squares of concrete on our sidewalk and digging down 5 feet to reach the pipe and replace it. Ace said it was a day job, but in reality it took two full days because of the clay they had to dig through. To my relief, this didn’t change the cost of the estimate. They installed a new sewer line and connection, and it easily passed inspection. Within days they replaced the dirt they dug up and installed new concrete squares on the sidewalk. The crew was very polite and professional, a pleasure to work with. They kept us informed of their progress and the complications of the job. I highly recommend Ace and will use them for future plumbing problems, which hopefully won’t be for a while.

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