Yelm Plumbing & Pumps LLC
Pacific, Lacey, WA

Yelm Plumbing & Pumps LLC Reviews

4.2 stars based on 45 reviews

Featured Comments:

• E

  Erika Bienlien

  1.0

  Had a rough start with this company but they immediately called after a miscommunication with a scheduled appointment and apologized. The situation was explained and rectified and Brian came out that day to fix our leak. At this point, I would utilize this company again, they were extremely friendly and punctual. (EDITED* this review was originally written on 8DEC21 as a 1 star review. Initial review was edited to reflect the above statement on 9DEC21). Today is 15DEC and the problem has only gotten worse, the only problem to be resolved was a leaky faucet. I had inquired about a leaky faucet and a problem with hot water getting to the showers. After one of their plumbers came out to my home FIVE times, we still do not have hot water. They told us it was all the cartridges in the shower and they needed to be fixed. However, after they were changed, there was still no hot water. The plumber then came back and said it was because the restrictor plates were on the cartridges. He removed the restrictors without my permission or written consent and this is a measure to protect kids from being burned. I have a 5 month old and wasn't okay with this. We had to call a different plumber in order for him to put them back on. I was charged $1,200 for repairing a leaky faucet and servicing a tankless water heater and the only thing I have now is a faucet that doesn't leak and hot water that ONLY works when the sink faucet is running. The amount of water wasted from the plumber after 5 visits negates fixing the leaky faucet. This problem started on 8DEC and now it's 15DEC, and yet again, after being told that the complaint department would call us today- we received zero communication. I am hopeful at this point to make a final edit of this review and let you know that this business truly righted their wrong- as of now, I am extremely unsure.

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  Response from the owner

  Dear Erika, I appreciate your patience and understanding throughout this. I'm also thankful that you stuck with us and gave us an opportunity to resolve our miscommunication, and more importantly get your leak fixed. Thank you for your time, and have a wonderful day ! Teresa Grimsley Owner - Yelm Plumbing & Pumps

• A

  Allison Carley

  1.0

  This place is AWFUL!!!! We have now submitted a formal Complaint to the better business bureau. We have not had a working hot water heater since 12/8/2021 with the zero reification for the problem. We paid them $1200 with 5 separate visits, a promise of a refund of some kind and NOTHING. I will continue to write reviews, call to complain to the city, the state, whatever it takes for this company to right the wrong it has caused.

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  Response from the owner

  Hi Allison, I'm sorry to hear you've had problems with our service. I can't seem to find you in our system, could you please call our complaint manager at ***-***-**** so we can get a few more details and try and resolve this for you? Thank you! Teresa Grimsley Owner - Yelm Plumbing & Pumps

• L

  Linda Miller

  5.0

  Brian was awesome. He was so caring and professional. He even referred us to other specialist. That showed me he was not in it for the money but quality of care and service. This was my first time using Yelm Plumbing. I am a first time home owner and they will ALWAYS be my go to from now on. Thank you ALL.at Yelm Plumbing and thank you Brian. Big hugs Linda Miller 🤗

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