Wilkes Plumbing & Heating, Inc.
Sprowl, Huron, OH
- +1 419-433-2325
- 205 Sprowl Rd, Huron, OH 44839
- WednesdayOpen 24 hours
- OPEN NOW
Wilkes Plumbing & Heating, Inc. Reviews
4.8 stars based on 33 reviews
I called DeLuca Plumbing (now acquired by Wilkes) and dispatcher on phone was very responsive. She had a tech call me immediately to determine if it was an emergency needing after hours attention or could wait for regular hour rates. That tech on the phone was very helpful and I went with the regular hours and was fortunate to be able to get an appointment with only a 2 day wait. The tech who came (Jeremy) was very personable and explained everything thoroughly. I would gladly welcome him back for further heating/plumbing services if needed. I also had him set up a back up sump pump and battery for it, which another tech (also pleasant and helpful) joined him for assistance. They showed me how to use and test the back up system and left me a business card to call if I had further questions or needed any help with the company for the future. I highly recommend Wilkes (DeLuca’s) and will definitely call them again when needed. When customer service is often underrated, but crucial for customer retention, Wilkes has achieved excellence with customer relations if all their techs are similar to Jeremy. His communication and ability to establish rapport with people was top notch! Everyone I dealt with while working with Wilkes were great. Thanks for making an unpleasant situation the best it could possibly be.
They were very efficient, didn't take long at all to replace my disposal. Did great job,even cleaned up area. I would recommend them to my family and friends. Also very reasonable on pricing.
During an energy audit a small gas leak was detected. I called Wilkes for the very first time and they were able to send someone out within 30 minutes. The technician temporarily fixed the problem and then returned the following week to finish the repair. Michael, the technician was very knowledgeable and very personable. Both Angie and Kathy, the inside service person(s) who scheduled the call were also very courteous and helpful. Wilkes is the company I will call from now on should I need any further repairs!
Response from the owner
Thank you so much for your kind words Patti! We're so glad we were able to take care of your needs! :)
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